Front Desk Attendant

About the Job The Front Desk Attendant is the first point of contact for members and guests. This position requires a friendly, professional, and service-oriented individual who can provide exceptional customer service, manage administrative tasks, and maintain the welcoming environment of the Club. Must be available Tuesday through Sunday, AM or PM Shifts possible. Job Responsibilities: Greet members and guests warmly and professionally upon arrival. Provide accurate information about club amenities, events, and services. Guest Coat Check. Answer and direct phone calls and emails in a courteous and efficient manner. Assist with check-in/check-out procedures for members and guests. Maintain cleanliness and organization of the front desk area. Handle member requests, concerns, and complaints with a proactive and positive approach. Coordinate with various departments to ensure seamless service delivery. Perform light administrative duties including data entry, mail handling, and filing. Uphold the club's standards for professionalism, confidentiality, and member satisfaction. Qualifications:High school diploma or equivalent; associate's or bachelor's degree preferred. Previous front desk, customer service, or hospitality experience strongly preferred. Excellent interpersonal and communication skills. Strong multitasking and organizational abilities. Professional appearance and demeanor. Proficient with computers and Microsoft Office; experience with club management software a plus. Ability to work flexible hours, including weekends and holidays. About the Company Located just outside of the city, The Wisconsin Country Club is home to one of the most challenging and beautiful 18-hole golf courses in the area. It's Harry Smead/David Gill design features tree-lined fairways, intricately contoured greens, and well-positioned bunkering. In addition, Members enjoy an excellent court experience with 4 hard tennis courts and 6 pickleball courts available for open play, clinics, and socials. Our heated Junior-Olympic-sized pool is open seasonally and features a kiddie pool, slide, and full-service snack bar. For our health-conscious members, our Fitness Center is open daily and features a variety of specialty equipment. A year-round social calendar and dining operation ensure all Members enjoy their home away from home.