About the Role
Our Mission: Extraordinary Experiences. Connected Community
Club Vision: To be the leading private club for families and professionals in Northern California, delivering joy, connection, and excellence through our unparalleled facilities and signature experiences.
As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions.
Position Summary The role of Cocktail Server is ideal for someone who enjoys creating exceptional guest experiences in an upscale, private club environment. Cocktail Servers serve beverages while providing attentive, courteous service to members and guests while maintaining the highest standards of professionalism and hospitality.
Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:
Greet members and guests warmly and provide prompt, attentive serviceTake beverage and light food orders accurately and deliver in a timely mannerPrepare and serve cocktails, wine, beer, and non-alcoholic beverages according to club standardsMaintain thorough knowledge of beverage menus, daily specials, and club offeringsEnsure compliance with all alcohol service laws and club policiesMaintain cleanliness and organization of service areas, including bar and lounge spacesProcess orders and payments accurately using the club’s POS systemAnticipate guest needs and respond promptly to requests or concernsWork collaboratively with bartenders, servers, and management to ensure smooth serviceUphold the club’s standards of appearance, etiquette, and confidentialityMinimum Qualifications (Knowledge, Skills, and Abilities)Previous experience as a cocktail server or in hospitality preferred (country club or fine dining experience a plus)Strong interpersonal and communication skillsProfessional demeanor with a focus on member satisfactionAbility to multitask and remain composed in a fast-paced environmentKnowledge of cocktails, wine, and spirits preferredMust be at least [state-required age] to serve alcoholFlexible availability, including evenings, weekends, and holidaysAbility to stand, walk, and carry trays for extended periodsPhysical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Mobility: The role may require frequent movement, including: walking, standing, and occasional bending, kneeling, or reaching to serve beverages.Lifting: Occasional lifting of supplies, equipment, or inventory items may be necessary unto 30 lbs.Manual Dexterity: Ability to use hands and fingers for tasks such as typing, writing, operating computer systems, handling paperwork, and managing inventory.Vision: Clear vision and ability to read written documents, computer screens, and equipment displays are essential for reviewing reports, analyzing data, and assessing operations.Hearing: Good hearing ability is necessary for effective communication with staff, members, guests, and vendors.Stamina: The role may involve long hours and extended periods of activity, especially during peak business periods, special events, or banquet functions.WORK ENVIRONMENTIndoor/Outdoor Setting: The majority of work is performed indoors.Temperature: The work environment may vary in temperature, depending on the location and season. It may include both heated and air-conditioned areas.Noise Level: The work environment can be fast-paced and may involve moderate to high levels of noise from members, guest, staff, and equipment.Pressure: The role often involves working under pressure, especially during events and peak season.Interaction: Regular interaction with staff, guests, vendors, and other department heads is common, requiring effective communication, interpersonal skills, and diplomacy.Safety: Adherence to health and safety protocols.The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.