Head Golf Professional / Assistant General Manager

Facility Description: Bear Creek Golf Complex is a 36-hole public golf facility located in Chandler, Arizona, serving the greater Phoenix metro area. The property features the Bear Course, an 18-hole Championship Course designed to support high daily play and tournament activity, and the Cub Course, an 18-hole Executive Course focused on junior golf, community engagement, and accessibility. Operated by KemperSports Management, Bear Creek is known for its strong community partnerships, high-volume daily play, and commitment to providing a welcoming, well-run golf experience for players of all skill levels. The facility operates year-round and emphasizes service excellence, operational efficiency, and team development. Position Summary: The Head Golf Professional / Assistant General Manager plays a key leadership role in the overall success of Bear Creek Golf Complex. This position is responsible for overseeing all Golf Operations, including the golf shop, outside services, starters, rangers, daily play management, and golf programming, while also supporting the General Manager with broader operational, financial, and people-management responsibilities. The successful candidate will be a hands-on leader with strong business acumen, exceptional guest-service standards, and the ability to manage a high-volume tee sheet while driving revenue, efficiency, and team accountability. Essential Duties & Responsibilities: • The Head Golf Professional / Assistant General Manager will implement and enforce all applicable company operating, human resources, and safety policies related to golf operations. • This role includes hiring, training, scheduling, and supervising golf shop and outside services staff to ensure exceptional guest service while maintaining labor efficiency and controlling overtime. • Daily responsibilities include overseeing opening and closing procedures, cash handling and reconciliation, tee sheet management, starter and ranger operations, and ensuring the golf shop, cart areas, staging zones, and practice facilities meet company appearance and service standards. • This position assists in the development and execution of operating and capital budgets, monitors financial performance, analyzes variances, and identifies opportunities to improve revenue and control expenses. • The role also oversees merchandising strategy, purchasing, inventory control, and retail sales performance, including staff sales training and incentive programs. • The Head Golf Professional / Assistant General Manager tracks rounds played, customer usage trends, and guest feedback, and works closely with the General Manager to continuously improve the overall golf experience. • This position plans and collaborates with leagues, tournaments, outings, and community partners to ensure smooth execution and strong communication across departments. • Additional responsibilities include coordinating golf operations with Food & Beverage and Course & Grounds, overseeing ancillary services such as handicapping systems, range operations, and guest programs, representing the property in meetings with outside groups and municipal partners, and assisting the General Manager with special projects, reporting, and operational initiatives as needed. Qualifications: • A bachelor’s degree is preferred. • Candidates are strongly recommended to hold PGA Class A membership. • A minimum of three years of golf management experience is required, preferably in a high-volume public or resort golf environment. • The ideal candidate will demonstrate strong experience in staff leadership, guest service, merchandising, tournament and event operations, budgeting, and financial oversight. • Proficiency with computer software including POS systems, tee sheet platforms, Excel, Canva and reporting tools is required. • Excellent written, verbal, and interpersonal communication skills are essential, along with the ability to manage multiple priorities, make sound decisions under pressure, and work a flexible schedule that includes weekends, holidays, and early mornings. • A positive attitude, professional appearance, and strong leadership presence are expected at all times. Classifications: Full-time, Salaried, Year-round KemperSports Management is an Equal Opportunity Employer