Membership Director

Job DescriptionJob DescriptionBenefits: Company partiesCompetitive salaryDental insuranceEmployee discountsFree food & snacksHealth insurancePaid time offParental leaveTraining & developmentVision insurance WARWICK HILLS GOLF & COUNTRY CLUB Job Description: Membership Director Department: Administration / Membership Employment Status: Full-Time About Warwick Hills Golf & Country Club Warwick Hills Golf & Country Club is a premier private club founded in 1957, known for its history, championship golf, exceptional service culture, and strong sense of community. The Club is proudly host to The Ally Challenge presented by McLaren, a PGA TOUR Champions event, and is committed to delivering outstanding recreational, social, and dining experiences for members and their families. Warwick Hills strives to uphold its traditions while continuing to evolve and enhance the overall member experience. Position Overview The Membership Services Director is responsible for leading all aspects of membership growth, engagement, and retention at Warwick Hills Golf & Country Club. Serving as a key ambassador for the Club, this role ensures that all members, prospective members, and guests receive an exceptional and personalized experience. This position works closely with the General Manager, Club leadership, Committees, and the Board of Directors to support the Clubs strategic goals and enhance the overall member experience. The Membership Director oversees new member acquisition, community engagement, member relationship management, marketing & communications, membership administration, and assist with social & recreational programming. New Member Development & Sales Conduct personalized tours of the Club for prospective membersManage the full new member application and onboarding processProactively contact and follow up with prospective members and inquiriesDevelop and implement prospective member campaigns and outreach initiatives Member Engagement & Retention Build and maintain strong, positive relationships with membersMaintain a visible daily presence within the Club and proactively address member needsPromote member events and functions, attends where neededRespond promptly and professionally to member inquiries, feedback, and concernsEnsure all member-related processes comply with Club Bylaws and policiesMarketing, Communications & Membership Administration Develop and execute marketing strategies to support membership and Club goalsCreate and manage marketing materials, brochures, newsletters, and promotional contentMaintain accurate and up-to-date membership records and filesProcess member resignations and prepare related documentationTrack and analyze membership and marketing performance metricsManage member surveys and analyze feedbackOversee the Club website, email communications, and social media accountsCreate and distribute quarterly Club newslettersDevelop, manage, and adhere to the membership and marketing budgetPoint person for third party marketing relationshipsWebsite administratorAdministrative & Leadership Support Work closely with the General Manager on membership strategy, communications, and administrative initiativesProvide administrative and organizational support to the Board of Directors as directed by the General ManagerPrepare reports, presentations, and correspondence for Board meetings, Annual Meetings, and committee activityAttend Membership Committee meetings and serve as a resource for Club leadershipSocial & Recreational Programming Collaborate with the Director of Events, and Food & Beverage Director to develop the annual social and recreational calendarDevelop programs that serve diverse member demographics in alignment with the Strategic PlanPromote meaningful social, recreational, cultural, and family-oriented engagementDevelop internal marketing strategies to promote Club events and programsCoordinate the Bocce Ball League including registration, team placement, scheduling, communication, and score trackingConfidentiality Due to the nature of this position, the Membership Services Director is expected to maintain strict confidentiality regarding member information, Club operations, financial data, personnel matters, and Board discussions. Discretion and professionalism are essential at all times. Qualifications & Skills Exceptional interpersonal and conflict-resolution skillsStrong written and verbal communication abilities with a high level of professionalismExperience with digital marketing, database management, and communications platformsHighly organized with strong time-management and project-management skillsProficient in Microsoft 365 and familiarity with membership database systemsAbility to work independently while collaborating closely with the General Manager and Club leadershipApplication Candidates may apply with resume, cover letter, and other appropriate materials to: Patrick Pardington, CCM General Manager Warwick Hills Golf & Country Club generalmanager@warwickhills.org