Pro Shop Associate

Pro Shop Associate SUMMARY Pro Shop Associate is a key member of the team that greets and assists customers arriving at the golf course. He or she demonstrates courtesy and knowledge when responding to customer questions, in person and over the telephone, and completes sales transactions accurately in the point of sale system. The Pro Shop Associate assures that merchandise displays are attractively arranged, and the surrounding areas are attractively arranged and neat and clean. The Pro Shop Associate opens or closes the Pro Shop, following standard operating procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. • Greets all golfers and guests with superior customer service and courtesy, in-person and over the phone. Promptly answers the telephone and records requests for tee times and other reservations. Takes personal responsibility for satisfying each customer’s inquiry or concern. • Accurately and efficiently completes all sales transactions. Handles cash accurately and in accordance with company cash management procedures. Performs opening or closing procedures and accurately prepares deposits and cash variance reports in accordance with company cash management procedures. Assures that the cash drawers and change are at all times secured appropriately. Reports any variances immediately to the manager on duty. • Assures the appearance of the pro shop and merchandise displays are clean, neat and appropriately stocked. Vacuums, dusts, arranges merchandise, cleans windows and doors daily. Refills supplies including scorecards and pencils. Participates in merchandise inventory counts as needed. • Assures that all aspects of opening or closing shift procedures are completed to full satisfaction. This assignment will require directing, instructing and follow up with other staff to assure completion of closing procedures. This assignment does not establish a supervisory role over other staff. • May function as starter/ranger or cart attendant as needed from time to time. • Assists the Professional Golf Staff during special events and golf outings to assure complete customer satisfaction. • Must have reliable transportation. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: • Customer Service - responds promptly to customer needs; responds to requests for service and assistance; meets commitments. • Interpersonal Skills – Focuses on solving conflict, listens to others and remains open to others’ ideas. • Oral Communication - Speaks clearly and persuasively in positive or negative situations. • Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment. • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. • Professionalism - Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions. • Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. • Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: High School degree and minimum six months related experience in a pro shop or other retail environment, preferably in the golf or hospitality industry; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver’s license. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of: time keeping software; Point of Sale Software; Tee Time Software and Tournament Set-up Software. SPECIALIZED EQUIPMENT: This position will use the following equipment while fulfilling these duties. Motorized vehicles including but not limited to golf carts, utility carts, shuttle carts and beverage carts. Power washer and ball washer Clothes washer and clothes dryer PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for extended periods of time and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk, sit, lift, bend, kneel, stoop, carry, push and pull items up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is required to safely operate a golf cart. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; extreme cold and extreme heat. The employee is occasionally exposed to toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.