Golf Professional

Position Title: PGA Golf Professional

Reports To: Director of Golf

Classification: Full-Time, Salaried

GENERAL OVERVIEW

The Golf Professional is a member of the golf department’s management team and exercises independent judgment in overseeing assigned areas of the Club’s golf operation. Responsibilities include managing daily play, supervising and developing staff, administering tournaments and instructional programs, supporting payroll and personnel decisions, managing vendor relationships, and maintaining the Club’s operating and service standards.

In the absence of the Director of Golf and Head Professional, the Golf Professional serves as Manager on Duty with authority to establish priorities, deploy staff, resolve member and guest concerns, coordinate resources, and address operational issues. The position is accountable for the performance of assigned staff and programs and for the quality and consistency of the member experience.

MANAGEMENT AND LEADERSHIP

1. Manage assigned areas of daily golf operations, including play coordination, starting, pace of play, practice facilities, golf carts, bag-room operations, caddie coordination, tournaments, merchandising, instruction, and member service.

2. Directly oversee the development and daily performance of the PGM three-month intern, PGM seven-month intern, and Outside Services team. Assign work, set priorities, coach employees, monitor performance, and address performance concerns.

3. Participate in hiring by reviewing candidates, conducting interviews, and making recommendations to the Director of Golf. Provide ongoing feedback and conduct formal performance reviews and evaluations for assigned employees.

4. Train interns, part-time employees, and Outside Services personnel; communicate expectations; and ensure consistent application of Club procedures and service standards.

5. Support payroll administration by reviewing time records, monitoring hours, resolving discrepancies, and managing staffing within operating and budget requirements.

6. Prepare and adjust staff schedules based on tee-sheet activity, tournaments, weather, member demand, and employee availability.

7. Work collaboratively with golf staff and other Club departments to provide a coordinated and exceptional member and guest experience.

DAILY PLAY AND CADDIE PROGRAM

1. Coordinate and manage daily play, member requests, pace of play, course conditions, tournaments, caddie availability, and operating needs.

2. Serve as liaison to the Club’s caddie managers and oversee daily caddie-program coordination, including anticipated demand, coverage, priorities, and service or performance concerns.

3. Monitor the course and practice facilities, resolve pace-of-play and service issues, and make appropriate operating adjustments.

4. Apply and enforce Club policies relating to golf, conduct, and dress code in a professional and consistent manner.

TOURNAMENT MANAGEMENT

1. Independently promote, develop, plan, and execute assigned tournaments from initial concept through post-event evaluation.

2. Manage tournament formats, schedules, registration, communications, staffing, budgets, course setup, caddie needs, scoring, awards, prizes, vendor support, and event-day execution within Club policies and approved financial parameters.

3. Make timely decisions before and during events to address weather, participation, pace of play, staffing, scoring, and vendor issues.

4. Evaluate tournament results and member feedback and implement improvements for future events.

MEMBER SERVICE AND VENDOR RELATIONSHIPS

1. Provide attentive, proactive, and personalized service to members and guests. Resolve concerns within the authority of the position while balancing individual requests with Club policies and the broader interests of the membership.

2. Develop and manage vendor relationships and advocate for the Club and its members regarding merchandise, pricing, special orders, service, delivery, repairs, and program commitments.

3. Evaluate vendor performance, address discrepancies and service failures, and recommend changes that protect the Club’s quality, service, and financial interests.

GOLF INSTRUCTION AND PLAYER DEVELOPMENT

1. Teach individual and group lessons for members of all ages and abilities.

2. Design and administer customized private lesson plans by assessing player needs, establishing goals, selecting instructional methods and technology, monitoring progress, and adjusting plans using professional judgment.

3. Work with the instructional staff and Junior Golf Director to develop and execute instructional and junior golf programs.

4. Incorporate appropriate technology and club evaluations into instruction, including TrackMan, Swing Catalyst, and SAM PuttLab.

5. Develop and improve player-development programs based on member interests, participation, results, and industry practices. Maintain an active professional presence and play regularly with members of varying ages and abilities.

GOLF RETAIL OPERATIONS

1. Manage assigned aspects of the golf retail operation using sound business judgment and support a high-quality, financially responsible merchandising program.

2. Oversee golf-shop opening and closing procedures, merchandise displays, inventory movement, shipments, special orders, club repairs, returns, and demonstration clubs.

3. Maintain strong product knowledge, advise members, identify sales opportunities, investigate discrepancies, and resolve or communicate delays promptly.

4. Assist the Director of Golf in monitoring expenses, revenue opportunities, inventory decisions, and budget performance for assigned areas.

OPERATING AND PROFESSIONAL STANDARDS

1. Administer and reinforce Chevy Chase Club rules, golf operating standards, the PGA Code of Ethics, and the professional staff’s commitment standards.

2. Maintain expertise in the Club’s golf software and technology, including ForeTees, Jonas, Golf Genius, MembersFirst, GHIN Handicap, TrackMan, Swing Catalyst, and SAM PuttLab.

3. Identify operational risks, service gaps, and opportunities for improvement; implement appropriate solutions within assigned authority; and promptly report significant concerns to the Director of Golf.

4. Participate in the Middle Atlantic PGA, pursue continuing education, represent the Club in local and regional tournaments, and remain active in Golf Business Network.

5. Perform other management and professional duties reasonably related to the successful operation of the golf department.

AUTHORITY AND ACCOUNTABILITY

The Golf Professional performs assigned responsibilities with limited day-to-day supervision and exercises discretion on matters of operational significance. Decisions must reflect the Club’s standards, policies, financial objectives, and commitment to member service. This description identifies the position’s principal functions but is not an exhaustive list of responsibilities.