About the Role
Position: General Manager/COO Jacksonville Golf & Country Club General Manager/Chief Operating Officer ProfileJacksonville Golf & Country Club (JGCC) is seeking a hospitality professional with strong leadership and project management experience to serve as their General Manager/Chief Operating Officer (GM/COO). The candidate must embody a confident servant leadership style that promotes a positive culture with emphasis on organizational consistency, team development, and financial management skill while maintaining the highest levels of member satisfaction and retention.The GM/COO will join the club at the commencement of construction for Phase One of the $30M, two‑phase “Blueprint for Tomorrow” project, including the opening of a new resort‑style pool, fitness center, and dining/bar in 2027. Phase Two will include a $2M renovation to the lower‑level clubhouse and a $14M golf‑course enhancement beginning Q4 2027.Position Overview The GM/COO reports directly to the President of the Board of Governors and is accountable to the Board. Responsibilities include managing all aspects of club operations, developing operating policies, and directing day‑to‑day work of all departments: golf operations, course maintenance, food & beverage, fitness, racquets and aquatics, accounting/budgeting, human resources, social & entertainment. Emphasis is on delivering high quality standards to enhance member and guest experience. Communication across all staff, members, vendors, and community must be effective. The GM/COO must demonstrate integrity, accountability, leadership, mentorship, and inspire a strong team.Candidate QualificationsProven experience as a GM/COO and passion for service excellence in all facets of club operations.Strong executive presence, diplomatic communication, supportive of board decisions, and accountable ownership of the role.Track record of successful capital project management.Good listening skills, ability to process member feedback, and respond in a timely manner.Proactive delegation, focus on continuous improvement, operational effectiveness, and measurable results.Commitment to team development, continuing education, and industry networking.Strong interpersonal and written communication skills with a proven record of effective communication with club constituents.5‑7 years progressive leadership/management experience in a private member‑owned club, high‑end resort operation, or residential club; experience with member boards and committees preferred.Success with quality food and beverage operations: revenue growth, training, innovation, service culture.Proven leadership qualities with ability to direct, coordinate, and control all aspects of a full‑service club.Ability to attract, hire, develop, and retain a high‑performing, cross‑functional team focused on continuous improvement.Creative problem‑solving and ability to convey ideas, suggestions, and solutions with integrity.Detail‑oriented, organized, and understands consistency and high standards.Financial and budgeting acumen with prior P&L responsibility, and understanding of balance sheet and cash flow.Educational and Certification QualificationsBachelor’s degree preferred, focus on Hospitality Management.Alternatively, substantial private club or hospitality experience considered.Industry certifications such as CCM, CCE, or PGA preferred.Employment Eligibility VerificationAll hired employees must verify identity and eligibility to work in the United States and complete required employment verification upon hire.Salary and Benefits Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package, including association membership.