Front Desk Supervisor

Benefits: Bonus based on performanceEmployee discountsOpportunity for advancementPaid time offTraining & development The Front Desk Supervisor is a member of the Executive team at the property. The Front Desk Supervisor will work a regularly scheduled front desk shift. Responsibilities Supervise the front office staff on a day-to-day basis Ensure high guest service standards in accordance with policies Attend to guests’ inquiries, requests, complaints and compliments Monitor departmental costs to ensure performance against budget Oversee staff training and procedures to ensure ongoing delivery of quality guest service Attend to crisis or emergency situations as necessary Record the details of events and take necessary actions Supervise Front Desk staff to ensure optimum occupancy and average daily rate Communicate effectively with other operating departments Display a high degree of professionalism and integrity as befitting a member of managementOpen availability to work morning, evening, audit shiftsOpen availability for work weekends and holidaysAttend to employee schedules Maintain high level of integrity as required by HiltonAbility to cover front desk shifts when needed and other operations if required.