Club Events Manager

Job Title:

Club Events Manager

Job Status:

Full-time

Team/Department:

Events

Job Classification:

Exempt

Manager’s Title:

Special Events Director

Job Level:

Mid-level

Salary Range:

$65-85,000 per year

Date of Revision:

April 5, 2023

SUMMARY Los Altos Golf and Country Club is a private, member-owned club that exists to provide a quality, family-oriented environment for the recreation, relaxation, and social interaction of our members, their families and guests. Currently we have a fantastic opportunity for a Club Event Manager. The right individual loves service, passing on knowledge to others while working with a strong service-oriented, passionate team. Our team is always looking to improve on past successes, to celebrate our achievements and reward our fellow team members. We seek a person who is innovative, works well in a collaborative environment and enjoys being of service to others. Responsible for supporting the event team and executing all types of banquets, Club and private, from set-up to completion.

MANAGERIAL RESPONSIBILITIES: Supervises Catering Support Staff during events

SUCCESS CRITERIA

Takes initiative and contributes new ideas for themed Club events keeping up to date on current trends & happeningsProvides a positive work environment and team atmosphere with all staff and managementLeads by example with positivity and actively directs and supports staffApplies their experience and expertise to assure outstanding guest service and financial soundnessReceiving member satisfaction and Positive member feedback on member eventsAchieves member attendance goals for Member eventsESSENTIAL DUTIES AND RESPONSIBILITIES

Works in concert with Special Events Director to create member calendar of events, themes and helps bring them to life.Collaborates on Club (member) events and bookings. (i.e., Social, Recreation, House, Golf, Committee, etc.)Monitors & provides feedback to Special Event Director on banquet service staff, event flow, operations and overall member experience.Serves as liaison between Events Department, Dining Room, Kitchen Staff, and MaintenanceAttends weekly BEO meetings, assisting with distribution of function sheets and event ordersAttends pre-function meeting with FOH staff to ensure smooth, efficient service and eventsOnsite for Club Events and ensures room set up according to event order, as requiredAssists with set up, service and orchestration of events, as neededPartners with Executive Chef in creating specialized menus for each eventWorks with Dining Room Service Manager to maintain inventory of all banquet supplies and décorCoordination of member event collateral & club calendar, maintaining accuracy across all platformsOversees management of event reservations and confirmations, coordinating with front deskHandles member/guest compliments and complaints about events and communicates same with Special Events DirectorAssists in billing of Club eventsVisible to clients/members during hours of operationAssists in development and documenting standard operating procedures for banquetsWORK ENVIRONMENT This role routinely uses a computer and its voice or video call capabilities. This role requires working long hours sitting and staring at a computer and talking via voice and video calls. Additionally, this role operates in the food service areas of the Club and requires working long hours standing and/or walking. This is an on-site position, working on property.

PHYSICAL REQUIREMENTS

Requires ability to bend, stoop, lift, balance and carry items up to 50lbsAbility to assist in moving furniture when necessaryAbility to stand for prolonged periods of timeAbility to move about freely on a multi-floor building.Ability to read, write, see, speak, and hear English. Bilingual a plus.EMPLOYMENT PRACTICES At Los Altos Golf and Country Club, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Qualifications

Knowledge, Skills, Abilities

Leadership–demonstrated ability to model and lead people and get results through othersOrganization–highly organized. Ability to multi-taskManagement- able to manage people and processes successfullyCommunication – outstanding communication skills with Members & staffCreativity- partners with Membership & Communications on social media content to promote member events & engagementProblem analysis and resolution at functional/operational levelCollaboration- able to collaborate with other team membersCommitment to Club valuesEducation and Experience

Associates or Bachelor’s Degree or foreign equivalency in Hospitality Management or related fieldMinimum (2-3) years of event planning experienceMinimum (3-5) years food & beverage, or hospitality experienceProficient in Computer Programs including Microsoft Applications, and experience in ReserveCloud, AllSeated, Beanworks, and Clubessentials is preferredJob Type: Full-time

Pay: $65,000.00 - $85,000.00 per year