Field Service Coordinator - EPG

About Us

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

What You Will Do

The Field Service Coordinator is responsible for coordinating and scheduling off-site electric power generation equipment service and repairs. Assists EPG technicians with locating jobsites and appropriate equipment. Maintains contact with customers and technicians to support parts orders, work order entry and work schedules.

Assists in providing administrative support to department staff members, including coordination of service documentation and personnel related issues with the Service Manager. Performs data entry for service work orders, directs communications (email, phone, radio, etc.) and supports all areas of service operations as needed. Interacts with internal and external resources to support efficient service operations related to scheduling, billing, warranty, and department operating processes.

Essential Duties & Responsibilities

Coordinates resources and personnel schedules.Maintains effective work, vacation and training schedules for assigned staff.Processes repair parts orders and parts returns.Open and perform maintenance on work orders and segments.Enter labor hours on to work orders and close work orders on a timely basis.Schedule service for customer equipment.Prepare and distribute reports for analysis to department manager.Use the Dealer’s business system to extract customer and equipment history.Prepare written reports and recommendations as required.Read, interpret, and apply technical information, including service manuals, schematics, and equipment documentation, to support effective service coordination and customer support.Respond to customer service needs in a positive, professional, safe, and timely manner while ensuring clear communication and follow-through.Ensure maximum value of work performed by coordinating service activities efficiently, supporting field technicians, and maintaining a high level of customer satisfaction

What We Expect Of You

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

Basic Qualifications

EDUCATION & EXPERIENCE

High School Diploma (or equivalent) required.Three or more years of relevant experience desired.Technical English language skills required. Ability to write routine reports and effective correspondence. Able to communicate effectively with customers and employees of the organization.Able to calculate figures and amounts such as averages, percentages, shop math.

Able to organize, pursue, and complete projects.Able to understand the basic dynamics of equipment operation and design.Able to use basic computer systems and programs, including Microsoft Excel, Access, Word, and Outlook; Dealer CRM; Dealer Business Systems (DBS).Functions effectively in a team-oriented, collaborative environment.

What’s In It For You

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP)

What Sets Us Apart

Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled