Golf Pro Shop Attendant (Seasonal)

## SUMMARY

This position is responsible for checking in golfers, answering the phones, making tee time reservations, and assisting with pro shop retail sales.

## ESSENTIAL DUTIES AND RESPONSIBILITIES

- Greet golfers and other guests as they enter the Pro Shop - Project a pleasant attitude to all guests, members and fellow performers - Use of computer to check-in golfers on the electronic tee sheet (EZ Links) - Check-in golfers and other guests at the register using Point of Sale software (Abacus 21) - Be familiar with the Pro Shop retail items and help the guests on the Sales floor - Responsible for handling cash, credit cards, room charges, gift certificates and member charges - Promote other areas of the Resort including Spa, Retail, Rooms, Food and Beverage, etc… - Communicate with the Maintenance crew daily on conditions and golf car restrictions - Communicate with Starters and Player Assistants on additions to tee sheet and other items - Politely answer phones within three rings - Properly book tee times on EZ Links - Keep the Pro Shop clean and in order - Complete all assignments requested of you - Must follow proper grooming and dress standards set forth by GTRS Employee Handbook - Maintain open line of communication with Supervisor - Use computer to complete End-of-Day reports and perform daily cash drops - Must understand and abide by environmental practices of the Resort. - Any other duties deemed appropriate by the Director of Golf Operations

## EDUCATION/EXPERIENCE

Previous knowledge of golf course operations and etiquette preferred. Customer service, and cashier experience helpful.

## OTHER SKILLS AND ABILITIES

Good knowledge and experience using computer. Prior experience with Microsoft Excel is helpful. Must be able to communicate well with others.

## TYPICAL PHYSICAL DEMANDS

Required to stand for long periods of time. Occasional lifting of items up to 50lbs may be necessary.

## TYPICAL MENTAL DEMANDS

May encounter customer complaints, long lines of people checking in, and high levels of phone calls. Must be able to handle these situations with tact and professionalism.

## WORKING CONDITIONS

Working inside the vast majority of the time. Hours anywhere from 6:00 am until 10:00 pm. Must be able to work in a fast paced environment.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment.

This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.

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