Head Golf Professional

<h1><strong>Job Description:</strong></h1> <p>The Head Golf Professional is responsible for assisting the General Manager with oversight in many key areas of The Buckhorn Golf Course’s operation.  These responsibilities include but are not limited to, <em>Customer Service; Golf Instruction &amp; Programming; Group Outing and League Operations; Golf Shop Merchandising; and Human Resources</em>.</p> <p> </p> <ul> <li><strong><em>Customer Service</em></strong> – The Buckhorn Golf Course strives to always exceed customer expectations in both service and value. Lead by example always maintaining positive and productive relationships with The Buckhorn’s Golf Shop, Guest Services, and Volunteer Staffs to ensure all guests are constantly and consistently extended “best in class” customer service with the goal of creating and retaining raving fans.</li> <li><strong><em>Golf Instruction &amp; Programming</em></strong> – Play the lead role in administering robust instruction and programming, including planning, and delivering all junior golf camps, “Learn to Play Golf” classes for beginner golfers, and individual golf lessons to customers. Strive to develop relationships by promoting and then providing golf instruction that leads to more satisfied customers because of playing better golf.</li> <li><strong><em>Group Outing and League Operations</em></strong> – Assist by working closely with the General Manager in the coordination of any league play and group business at The Buckhorn to ensure proper event organization and setup with the goal of making each event a success for our clients and establishing long-term relationships with their group.</li> <li><strong><em>Golf Shop Merchandising</em></strong> – Work closely with the General Manager and the Foresight Golf Director of Retail by monitoring golf shop neatness, proper inventory counts, ordering, receiving, and rotation of soft and hard goods. Share customer comments and suggestions with the General Manager and Director of Retail to facilitate the desired inventory of goods for sale.</li> <li><strong><em>Human Resources</em></strong> – Play an active role in assisting the General Manager with hiring, training, scheduling, and supervising The Buckhorn Golf Course’s Golf Operations Staff, to specifically include the Guest Service, and Volunteer Team Members<strong><em>.</em></strong> Help to develop staff members through coaching to advance effectiveness and talent within the team.<br /><br /></li> </ul> <p><strong>Typical Functions</strong></p> <ul> <li>Foster and use the best management practice of “Management by Walking Around,” which includes walking the property daily to ensure that you are seen regularly by our customers and are available to help or to answer questions when needed. This practice also allows for observation as to efforts and service provided by non-management team members to ensure that they are given frequent feedback and suggestions regarding their performance and affirmation when they are seen to perform with excellence.</li> <li>Adhere to and participate in the philosophy of “Continual Improvement.” The Buckhorn’s Head Golf Professional should use their presence and ability to observe and maintain knowledge of the properties and golf industry to make recommendations as to how to continually get better for the sake of customer satisfaction and profitability of the businesses.</li> <li>Lead by example! Nothing is more powerful than the team witnessing the department heads handling customers, situations, and the details of business in action!</li> <li>Positively interact with guests to ensure their visit is a first-class experience from the time of arrival, throughout their golfing experience. Be an ambassador for the property and company.</li> <li>Ensure that the golf car fleet, clubhouse grounds, and main clubhouse facilities are clean and free of any unsightly trash or clutter.</li> <li>Maintain professional and pleasant telephone manners.</li> <li>Handle customer inquiries and/or complaints in accordance with The Buckhorn Golf Course’s policies and procedures.</li> <li>Work with the General Manager and the golf shop staff to constantly monitor The Buckhorn Golf Course’s tee sheet to ensure maximum utilization of each day’s business.</li> <li>Keep golfers adequately informed of the activities on the golf product and encourage their participation when necessary. Be aware of golf course maintenance programs and course conditions.</li> <li>Develop dialogue with customers concerning their playing habits at Foresight Golf facilities and other golf courses. Note and report on customer likes and dislikes with our product.</li> <li>Coordinate and communicate regularly with The Buckhorn’s General Manager, and when necessary, Golf Course Superintendent on all pertinent operational matters.</li> <li>Participate in Operations Committee Meetings by aiding the General Manager with providing a recap of recent business as it pertains to The Buckhorn Golf Course.</li> </ul> <p> </p> <p><strong>The Head Golf Professional is supported by and reports directly to:</strong></p> <ul> <li>General Manager</li> </ul>