About the Role
Company Description Northwood Club is a prestigious, family-oriented country club in the Dallas–Fort Worth area, known for hosting the 1952 U.S. Open and maintaining a beautifully renovated PGA Championship Golf Course. The club has been recognized as the #1 Best Golf Course Renovation by Avid Golfer Magazine and ranked the #1 Elite Country Club and best pool hangout in DFW. Northwood Club holds a Distinguished Clubs of the World Emerald Designation for outstanding member service, reflecting its commitment to a high-quality member experience. The club employs accomplished professionals across Tennis, Golf, Fitness, and Culinary, offering staff opportunities for career growth through training, work experience, and internships. Team members enjoy a supportive environment with friendly members, dedicated colleagues, and an attractive campus setting.
Role Description The Assistant Tennis Shop Manager is a full-time, on-site role located in Dallas, TX, supporting the daily operations of the Tennis Shop and enhancing the experience for members and guests. This role assists with merchandising, point-of-sale transactions, inventory control, and maintaining a clean, organized, and welcoming shop environment. The Assistant Tennis Shop Manager helps manage special orders, racquet stringing coordination, and product displays, while providing accurate information on tennis programs, events, and equipment. The position includes scheduling and supporting front desk coverage, answering phone and in-person inquiries, and assisting with registrations and check-ins for lessons, clinics, and tournaments. The role also collaborates closely with tennis professionals and other club departments to ensure smooth operations and consistent service standards.
Qualifications
Experience in retail or pro shop environments, including point-of-sale systems, cash handling, and inventory management.Customer service skills with the ability to interact professionally and courteously with members, guests, and colleagues.Interest in or knowledge of tennis equipment, apparel, and basic racquet services; prior tennis or sports club experience is preferred.Organizational and time-management skills to handle multiple tasks, maintain shop presentation, and support event operations.Strong verbal and written communication skills, including clear phone etiquette and accurate record-keeping.Ability to work on-site, including weekends, holidays, and peak club hours as needed, and to stand or move for extended periods.Proficiency with basic computer applications (e.g., email, spreadsheets, scheduling tools); experience with club management software is a plus.High school diploma or equivalent required; additional education in hospitality, sports management, or business is beneficial.Demonstrated reliability, professional demeanor, and commitment to delivering consistent, member-focused service.