About the Role
Description
If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.
We are in search of an Assistant Golf Professional to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.
Our Team is looking for People Pleasing individuals who want to do the following:
· Turn our guest’s ordinary day into an extraordinary day ✨
· Love where they work ✨
· Be appreciated for what they bring to a team ✨
· Learn and grow with a company who truly values it’s people ✨
What’s in it for you?
• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)
About the role
Your grand opportunity awaits as an Assistant Golf Professional: Assist in supervision of the daily golf operations, mainly focusing on inside operations staff management for the Grand Geneva. To ensure guest satisfaction by overseeing and providing prompt personal service to guests.
What will you be doing?
• Assist in day to day operations of the resort’s two golf courses.
• Assist in overseeing the pace of play and all associated guest needs.
• Assist in management of all golf department associates as required.
• Assist golf staff to ensure the delivery of resorts high guest service standards.
• Perform minor club repair and club fitting.
• Operate and oversee staff use of, GPS system, Fore Reservation Tee Time system, and WSGA Handicap system.
• Play golf with members and clients.
• Represent the resort in assistant’s events.
• Be responsive to guest’s requests by communicating their needs to appropriate departments in a prompt and courteous manner.
• Other duties and special projects as assigned by the supervisor.
· Perform other duties as assigned.
What do you bring to the role?
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
• High school diploma preferred.
• Prior hospitality and/or communications experience preferred.
• A PGA member or PGA apprentice certification is required.
• Applicants with additional language skills are preferred.
· Excellent organization, communication, and interpersonal skills.
· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
· Basic mathematical and calculator skills to prepare mathematical calculations without error.
· Ability to listen effectively, to speak and write English clearly.
· Ability to access and accurately input information using a moderately complex computer system.
• Requires high contact with all types of guests or clients.
· Ability to work a flexible schedule including days, nights, weekends and holidays.
WARNING: must be prepared to be a part of guest memories for years to come!
Grand Geneva is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.