Food & Beverage Manager

About the position

The Club at Castlewood, located in Pleasanton, CA, is pleased to announce an excellent career opportunity for a Full-Time Food & Beverage Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Responsibilities

Manages daily functions of various Food and Beverage facets including but not limited to member/guest satisfaction and customer service, personnel training and development, menu mix, ordering, vendor preference, food production, inventory, and catering functions51% of each day is to be dedicated to management and supervisory dutiesRegularly walks the dining room floor during meal service to interact with and develop rapport with members and guests, to ensure quality and execution is according to standard.

Continued presence in areas that businessSupervises inventories of materials and supplies for the outlet(s). Maintains par levels based on facility needsMaintains regular communication with the Director of Golf and Head Professional and other Department Leaders to ensure operational objectives are being met.Inspects the facility regularly to ascertain any maintenance, repairs or clean-up needs.

Ensures all equipment is in proper working order, to include beverage cartsCompletes reports on production and necessary requisitions.

Controls the distribution of necessary suppliesAdopts and incorporates best practices to include the use of recommended inventory management software and other analytical toolsAdministers menu design, product pricing, ordering, inventory control procedures, and end of month inventoryEnsures sanitation standards are consistently metCoordinates menu planning with Executive ChefDevelops strong working relationships with all Troon preferred suppliers and actively participates in recommended programmingResponsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problemsManages department members that may include, but is not limited to: Assistant Managers, Supervisors, Snack Bar, Beverage Cart, Bartender, Server, Food Runner, Bus Person, Bar BackAssures that effective orientation and training are given to each new associate.

Continually develops ongoing training programsMonitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expensesRegular and reliable attendanceIncorporates safe work practices in job performance.Requirements

High school diploma or general education degree (GED); or six months to one year of related experience and/or training; or equivalent combination of education and experience.Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)Must meet state age requirements for handling alcoholic beveragesNice-to-haves

Working knowledge of wine, spirits and regional cuisinesDemonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associatesStrong problem analysis and problem resolution skillsStrong multi-tasking, organizational and time management skills to ensure a quick response to client needs.High level of active listening skills and strong client service skills which includes the ability to resolve issues/complaints with tact and diplomacyStrong written and verbal communication skillsStrong leadership and people management skillsProfessional and courteous demeanorAbility to create high performance teams and to be a strong team playerDemonstrate a strong commitment to company valuesOrganizational development abilities with a strong focus on individual and team advancementComputer proficiency in Microsoft products such as Word, Excel, PowerPoint and Microsoft OutlookAbility to maintain effective financial accountability to the company and to the ownershipComplete and comprehensive understanding of the physical infrastructure, food and beverage controls and financial back office systems of a hospitality/food service environmentWorking knowledge of food and beverage service equipment and current trends.Exceptional personal hygiene and positive representation of the organization to Troon employees, clients and vendors.Benefits

Healthcare Benefits – Medical, Dental, and Vision coverageRetirement Benefits – 401(k) with employer match (19 years of age and older)Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteriaAdditional Compensation – Eligibility for Bonuses, Commissions, Service Charge, Employee Meals