Site Security Manager

Overview

Sage Valley Golf Club is seeking an experienced, dependable, and service-oriented Security Manager to oversee the Club's 24-hour security, access control, property protection, safety, and emergency response operations.

Situated on approximately 2,000 acres, Sage Valley is a premier private golf club known for exceptional hospitality, personalized service, and attention to detail.

The Security Manager is responsible for leading a team that protects our members, guests, employees, facilities, and property while consistently delivering the welcoming and professional service expected at Sage Valley.

Our Security employees are often the first and last people members and guests encounter. The successful candidate must understand the importance of making an exceptional first impression while maintaining effective access control and property protection.

This position requires ethical leadership, sound judgment, discretion, operational knowledge, exceptional interpersonal skills, and ownership of responsibilities as the Club evolves. The Manager must protect the integrity of the Club and department while fostering a respectful, accountable work environment.

Initial Leadership Priorities

We believe effective leadership begins with understanding the people, culture, and operation before implementing significant changes.

The incoming Security Manager's initial priorities will include:

Becoming familiar with Sage Valley's culture, expectations, service standards, and operational needs.

Getting to know employees individually, understanding their responsibilities, recognizing their strengths, and listening to their concerns.

Building trust and earning the team's confidence through genuine care, fairness, professionalism, accountability, and consistent follow-through.

Learning the property, facilities, gatehouses, patrol routes, operational systems, and emergency procedures.

Working alongside employees across different shifts to understand daily operations.

Assessing existing staffing, schedules, procedures, equipment, training, and departmental needs.

Developing strong working relationships with Club leadership, other departments, and service vendors.

Confirming employees understand how to report concerns, obtain assistance, and escalate sensitive situations.

Identifying immediate safety concerns while developing thoughtful, practical recommendations for longer-term improvements.

The Manager is expected to listen, learn, build relationships, and understand the operation before pursuing significant adjustments, while addressing urgent safety, employee-protection, or operational concerns without delay.

Essential Responsibilities1. Ethical Leadership, Employee Care and Department Management

Exercise sound judgment in sensitive employee and operational situations; maintain professional boundaries, disclose conflicts of interest, and keep personal relationships from influencing decisions.

Promptly document and report serious employee, safety, misconduct, or confidentiality concerns to Human Resources and appropriate Club leadership, including concerns involving a supervisor. Do not delay required escalation because of personal relationships or requests for secrecy.

Protect sensitive information and share it only with those authorized to act. Support HR-led reviews, preserve relevant records, and avoid promises of absolute confidentiality.

Maintain a safe, respectful, professional workplace where employees can raise concerns without retaliation. Ensure employees understand direct reporting options to Human Resources or Club leadership.

Apply fair, consistent standards without favoritism. Address employee concerns and performance issues promptly and respectfully in coordination with Human Resources.

Lead a 24-hour team of approximately 12–20 employees; oversee recruitment, onboarding, staffing, scheduling, evaluations, and employee development.

Set clear standards for appearance, conduct, attendance, communication, member and guest service, and job performance.

Coach, recognize, and develop employees and supervisors; build trust through approachability, consistent follow-through, and effective communication across all shifts.

Manage departmental budgets, equipment, and resources; ensure daily timekeeping, authorized corrections, and payroll review are accurate and consistent with Club procedures.

2. Access Control and Member & Guest Hospitality

Oversee 24-hour gatehouse operations and access to Club property.

Ensure entrance personnel consistently provide a professional, warm, and welcoming first and last impression.

Maintain effective procedures for member, guest, employee, contractor, vendor, and visitor access.

Oversee access-control technology, credentials, gate systems, and visitor management procedures.

Train employees to balance effective property protection with exceptional hospitality and personalized service.

Coordinate with other Club departments regarding arrivals, departures, special events, and operational needs.

3. Property Protection, Patrols and Surveillance

Oversee property protection across approximately 2,000 acres, including the Clubhouse, lodging accommodations, gatehouses, supporting buildings, and grounds.

Establish and maintain effective patrol routes, frequencies, responsibilities, and documentation procedures.

Manage surveillance monitoring, including overnight camera operations and appropriate response protocols.

Ensure timely response to suspicious activity, unauthorized access, alarms, and property-related concerns.

Evaluate staffing coverage, patrol effectiveness, equipment, and operational procedures.

4. Property Incidents and Operational Response

Establish and enforce protocols for water leaks, fires, fire alarms, building damage, fallen trees, storm damage, power outages, equipment failures, and other unexpected property conditions.

Ensure employees know how to identify potential hazards, respond safely, and notify the appropriate departments or emergency responders.

Coordinate immediate protective action and communication with Facilities Maintenance, Housekeeping, Golf Operations, and other departments.

Ensure accurate documentation of incidents, including photographs, damages, notifications, actions taken, and follow-up requirements.

Maintain an effective system for tracking reported concerns from initial response through assignment and documented resolution.

Follow up on outstanding issues and recommend preventive improvements when recurring problems are identified.

5. Emergency Management, Safety and Training

Serve as a primary management contact for significant safety, security, and emergency situations.

Coordinate responses involving medical emergencies, fires, evacuations, severe weather, and other urgent circumstances.

Work effectively with emergency medical services, fire departments, law enforcement, and other responding agencies.

Develop and maintain emergency response plans, evacuation procedures, communication protocols, and preparedness programs.

Coordinate CPR, AED, First Aid, and safety training for designated employees throughout the Club.

Obtain and maintain required First Aid, CPR, AED, and instructor credentials within the Club's timeframe; conduct training when qualified and coordinate additional qualified instructors as needed.

Coordinate emergency drills, refresher training, and safety initiatives.

Ensure significant incidents are properly documented, escalated, reviewed, and followed through to resolution.

6. Protective Systems, Inspections and Vendor Management

Maintain management oversight of the Club's fire alarms, fire suppression systems, fire extinguishers, intrusion alarms, surveillance equipment, access-control systems, and other protective technologies.

Ensure required inspections, testing, servicing, certifications, and preventive maintenance are scheduled, completed, documented, and kept current.

Coordinate with Facilities Maintenance and appropriately qualified contractors to ensure all protective systems and equipment remain operational, compliant, and ready for use.

Maintain inspection schedules, service records, certification documentation, and records of deficiencies and corrective actions.

Regularly review the condition, functionality, and readiness of protective systems, reporting any concerns requiring immediate attention.

Serve as the primary point of contact for the Club's associated security, alarm, fire protection, surveillance, and access-control vendors.

Manage vendor communication, service coordination, repair requests, quotes, scheduling, and follow-up.

Track deficiencies, repairs, and outstanding vendor matters through documented resolution, escalating delays or unresolved safety concerns when necessary.

Recommend system improvements, upgrades, and preventive maintenance initiatives that support the Club's safety and operational needs.

7. Overnight Hospitality and Guest Assistance

Ensure overnight personnel are prepared to assist members and guests when other Club departments have limited staffing or are closed.

Coordinate responses to guest lockouts, maintenance concerns, room comfort issues, urgent requests, and other unexpected hospitality needs.

Establish clear procedures for resolving routine requests and escalating issues requiring additional assistance.

Work closely with Front Door, Lodging, Housekeeping, Food & Beverage, and Facilities Maintenance to provide seamless service.

Encourage initiative, resourcefulness, and sound judgment while maintaining established safety and operational procedures.

8. Incident Reporting, Operational Improvement and Additional Responsibilities

Oversee departmental incident reporting systems, daily logs, patrol documentation, and shift communications.

Ensure incidents and employee concerns are accurately documented, appropriately escalated, and handled confidentially.

Maintain departmental standard operating procedures and identify opportunities for improved training, service, safety, and efficiency.

Coordinate with Club leadership on staffing needs, operational planning, equipment, budgets, and future improvements.

Maintain appropriate after-hours management availability and reliable emergency escalation arrangements.

Support other departments and assist with Club-wide operational needs, projects, and special events.

Demonstrate initiative and willingness to accept additional assignments and evolving responsibilities as the Club continues to grow and improve, consistent with qualifications and operational needs.

Ensure compliance with applicable laws, Club policies, and licensing or registration requirements.

Perform other related duties as assigned by Club leadership.

QualificationsRequired

Five or more years of relevant operational experience, including at least three years in a supervisory or management role.

Demonstrated experience in security, safety, property operations, facilities, hospitality, emergency management, or a comparable operational environment.

Strong people-management skills, including coaching, employee development, conflict resolution, and accountability.

Excellent interpersonal skills and a genuine commitment to exceptional customer service.

Demonstrated sound judgment and discretion in sensitive situations, including professional boundaries, prompt escalation, impartial decision-making, and protection of confidential information.

Experience coordinating property incidents, emergency response, access control, or comparable operational responsibilities.

Experience overseeing 24-hour staffing, property patrols, gate operations, surveillance systems, or comparable around-the-clock operations.

Working knowledge of fire alarms, fire suppression systems, fire extinguisher inspection programs, protective-system maintenance coordination, and vendor management.

Experience developing standard operating procedures, employee training, and emergency preparedness programs.

Current First Aid, CPR, AED, and relevant instructor certifications, or willingness and ability to obtain the required certifications within a timeframe established by the Club.

Strong communication, organizational, documentation, and problem-solving skills.

Ability to manage a 24-hour operation and respond appropriately to significant after-hours needs.

Ability to learn and effectively oversee protective systems, operational technology, vendor relationships, and reporting systems.

Willingness to adapt, take initiative, and support additional operational needs as responsibilities evolve.

Ability to meet applicable South Carolina licensing, registration, and training requirements associated with assigned responsibilities.

Preferred, but Not Required

Experience in a private club, luxury hospitality environment, resort, large private estate, campus, or comparable multi-building property.

Leadership Expectations

The Security Manager is entrusted with the well-being of employees and the integrity of the Club and department. Operational reliability must be accompanied by sound judgment, honest reporting, appropriate professional boundaries, and the willingness to address difficult issues.

Employees should be treated with dignity and feel comfortable raising concerns, asking questions, and participating in reviews without retaliation. The Manager must listen, respond appropriately, and coordinate sensitive matters with Human Resources rather than allowing personal relationships or concerns about appearances to delay action.

Care and accountability are complementary. A respectful work environment is one in which standards are clear and applied consistently—not one in which every request is granted or necessary corrective action is avoided.

Measures of Success

Performance will be evaluated first on leadership integrity, judgment, reporting, and respectful accountability, together with the operational measures below:

Integrity and supervisory judgment: Demonstrates sound decisions, appropriate boundaries, honest communication, and impartial conduct; protects the credibility of the Club and department through actions consistent with their standards.

Prompt reporting and sensitive-matter handling: Serious concerns are documented and escalated without delay; records are protected, authorized follow-up occurs, and personal relationships do not interfere with required reporting or fair decisions.

Respectful, accountable work environment: Employees understand reporting options and can raise concerns without retaliation. The Manager responds respectfully, addresses misconduct, and applies consistent standards without favoritism. Success is not measured by granting every request or by the absence of complaints.

Employee leadership: Employee development, communication, engagement, retention, and consistent accountability.

Member and guest experience: Professional, welcoming access control and exceptional service across all shifts.

Property protection: Effective patrol coverage, monitoring, access management, and response to property concerns.

Emergency preparedness: Maintained procedures, training, certifications, drills, and dependable response readiness.

Protective system readiness: Fire alarms, fire suppression systems, fire extinguishers, surveillance equipment, access-control systems, and other protective equipment remain properly inspected, serviced, documented, and up to date, with deficiencies promptly addressed.

Vendor coordination and follow-through: Serves as the primary point of contact for associated vendors, ensures timely inspections and repairs, maintains accurate records, and follows outstanding issues through resolution.

Incident management: Accurate reporting, appropriate communication, timely follow-up, and documented resolution of incidents and operational concerns.

Operational effectiveness: Reliable departmental coverage, accurate timekeeping and payroll oversight, responsible resource management, and effective collaboration with Club departments.

Initiative and adaptability: Takes ownership of new assignments, supports Club-wide priorities, and successfully manages additional responsibilities as Sage Valley's needs evolve.

Our Commitment

Sage Valley seeks a leader who earns the team's trust, develops employees, protects the property, and keeps safety systems ready. The Security Manager is expected to uphold the Club's integrity and deliver the warmth, professionalism, and personal service that distinguish Sage Valley.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

401(k) Employee assistance program Health insurance Health savings account Paid time off Professional development assistance Retirement plan Vision insurance

Work Location: In person