Golf Shop Lead

Class Summary Assigned to: Casper Municipal Golf Course Do you enjoy providing exceptional customer service in a fast-paced recreational environment? The City of Casper is seeking two Golf Shop Leads to help support daily operations at our golf facilities. This position plays an important role in creating a welcoming experience for golfers while assisting with golf shop operations, customer service, sales transactions, and the training and support of seasonal staff. As a Golf Shop Lead, you will serve as a key resource for customers and team members by helping ensure smooth daily operations, maintaining high service standards, and supporting golf events, leagues, and tournaments. Why Join Our Team? The City of Casper is committed to providing exceptional recreational experiences for our community. As a Golf Shop Lead, you will help create a positive experience for golfers while developing leadership skills and contributing to the success of one of Casper's premier recreational facilities. If you enjoy customer service, teamwork, and helping others have a great experience, we encourage you to apply. Incumbents are responsible for providing courteous customer service associated with point-of-sale systems, reservations, memberships, passes, basic clerical duties, and related golf shop operations. Incumbent serves as a lead worker by assisting with daily operations and training seasonal staff to support consistent service and operational continuity. Reporting Structure Receives direction from the Head Golf Professional, Assistant Golf Professional, and higher-level Parks and Recreation supervisory and management staff. Typical Class Essential Duties Attends the golf shop front desk and provides general information in person, online, or by telephone regarding tee times, tournaments, merchandise, facility operations, memberships, passes, fees, and related golf services.Processes point of sale transactions including greens fees, cart rentals, merchandise sales, memberships, and related customer transactions while maintaining accurate cash handling and recordkeeping practices.Assists with day-to-day golf shop operations by helping coordinate front desk coverage, supporting opening and closing operations, and helping maintain continuity of service during times when professional staff may not be on property.Assists with onboarding, training, mentoring, and providing day-to-day guidance to seasonal golf shop staff to ensure consistency in customer service, cashiering procedures, and operational practices.Opens and closes assigned facilities, performs operational walkthroughs, secures facilities, and ensures work areas are organized, stocked, clean, and prepared for daily operationsAssists in monitoring inventory levels for merchandise, food, beverages, and operational supplies and communicates replenishment needs to appropriate staff.Responds to customer questions, concerns, and service requests in a prompt, professional, and courteous manner while helping resolve routine operational issues.Maintains clean, organized, and professional golf shop workspaces, cashier stations, displays, and customer service areas.Assists in supporting golf events, tournaments, leagues, and special programming by coordinating customer needs, registrations, check in activities, and operational logistics.Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.Performs other duties of a similar nature or level. Knowledge Of Knowledge (position requirements at entry): Receptionist and customer service principles.Cashiering and mathematical calculations.Record keeping.Standard safety and security practices. Ability To Abilities (position requirements at entry): Work a variety of shifts including mornings, evenings, weekends, and holidays.Routinely demonstrate the City of Casper core values.Follow all City safety rules and procedures and report all accidents/incidents immediately to supervisor.Provide day-to-day leadership, guidance, and training to seasonal staff.Maintain consistent customer service standards during busy operational periods.Respond to inquiries, complaints, and requests in a professional manner.Handle multiple customer interactions and competing priorities simultaneously.Maintain attention to detail in a fast-paced work environment with frequent interruptions.Organize and prioritize multiple operational tasks efficiently and effectively.Learn and apply golf facility operating procedures.Operate modern office equipment, software, point of sale systems, and operating systems/applications.Communicate effectively verbally and in writing.Follow written and verbal instructions and direction.Establish and maintain effective working relationships with those contacted in the course of work.Maintain a neat and professional appearance Skill In Skills (position requirements at entry): Cashiering and mathematical calculations.Record keeping and transaction accuracy.Customer service and conflict resolution.Training and mentoring employees.Prioritizing work and time management.Operating point of sale systems and modern office equipment, software, and operating systems/applications.Oral communication sufficient to exchange or convey information and to receive or provide work direction.Operating in a courteous, knowledgeable, and tactful manner with customers, staff, and the public. Training, Experience & Certifications EDUCATION AND EXPERIENCE High school diploma or equivalent (G.E.D.) preferred.First Aid/CPR preferred.Minimum of two (2) years of customer service, retail sales, recreation services, golf operations, or closely related experience preferred. Licensing And Certification Requirements None Supplemental Information & Physical Requirements The City of Casper utilizes direct deposit for payroll purposes.