About the Role
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Member Experience Manager- Burnt Pine Country Club Full-Time Management Sandestin Golf and Beach Resort, Miramar Beach, FL, US Burnt Pine Golf Club isn't just one of Northwest Florida's premier private clubs—it's a community. Nestled within the beautiful Sandestin Golf & Beach Resort, Burnt Pine offers championship golf, exceptional dining, vibrant social events, and a welcoming atmosphere where members feel like family. We're searching for an energetic, creative, and relationship-driven Member Experience Manager to lead the way in creating unforgettable experiences for our members. If you love planning events, connecting with people, thinking outside the box, and making every interaction meaningful, this could be your dream job. What You'll Do As the Member Experience Manager, you'll be the face of member engagement—bringing people together through exceptional service, creative programming, and memorable experiences. Your responsibilities include: - Develop and execute an annual calendar of social events, golf tournaments, holiday celebrations, wine dinners, family activities, wellness programs, and member-exclusive experiences. - Create innovative programming that increases member participation and strengthens the Burnt Pine community. - Build genuine relationships with members by learning their preferences, celebrating milestones, and ensuring every visit exceeds expectations. - Welcome and onboard new members, helping them quickly become part of the club community. - Collaborate with Golf Operations, Food & Beverage, Fitness, and Club leadership to deliver seamless, high-quality events. - Develop engaging member communications including newsletters, email campaigns, social media content, and club announcements. - Monitor member feedback and satisfaction while proactively resolving concerns and identifying opportunities to elevate the member experience. - Analyze participation trends and recommend new programs that drive engagement and member retention. - Assist with membership growth initiatives by showcasing the exceptional Burnt Pine lifestyle to prospective members. - Maintain event budgets, calendars, and performance metrics. - Serve as a visible ambassador throughout the club, creating meaningful connections with members every day. What We're Looking For - Bachelor's degree in Hospitality, Event Management, Marketing, Communications, Business, or related field preferred. - 3+ years of experience in hospitality, private clubs, luxury resorts, event planning, member services, or guest relations. - Outstanding interpersonal and relationship-building skills. - Exceptional organizational and project management abilities. - Creative mindset with a passion for developing unique member experiences. - Excellent written and verbal communication skills.