Merchandise Manager

Position Overview We are seeking an experienced and highly motivated Merchandise Manager to lead and oversee all aspects of the golf club’s retail operation. The Merchandise Manager is responsible for curating and maintaining a dynamic merchandise assortment, optimizing sales and profitability, delivering exceptional member and guest experiences, and managing retail staff. The ideal candidate is passionate about golf and retail, thrives in a fast-paced environment, and demonstrates a strong sense of ownership and innovation. Duties and Responsibilities • Merchandise Planning & Buying: Develop and execute an annual merchandise plan aligned with club goals and member preferences. Source, select, and purchase inventory—including apparel, equipment, accessories, and gifts—ensuring a compelling and profitable assortment. • Inventory Management: Monitor inventory levels, manage open-to-buy, and implement inventory control processes. Conduct regular stock analysis, manage markdowns, and minimize shrinkage. • Visual Merchandising: Design and implement attractive, seasonally relevant visual displays to drive sales and highlight featured products. Ensure the retail space is consistently organized, clean, and inviting. • Vendor Management: Establish and maintain strong relationships with vendors and reps. Negotiate pricing, terms, and exclusive offers for the club. Oversee vendor onboarding and resolve any supply chain or quality issues promptly. • Sales Performance & Analytics: Analyze sales reports and KPIs to identify trends, opportunities, and areas for improvement. Develop and implement strategies to achieve or exceed sales targets and maximize profitability. • Member & Guest Experience: Provide outstanding customer service to members and guests. Address special orders, product inquiries, and resolve issues in a timely, professional manner. Train staff to deliver a premium retail experience. • Team Leadership: Recruit, train, schedule, and supervise retail staff. Foster a positive, results-driven team environment focused on member engagement and sales excellence. • Event Support & Promotion: Plan and execute retail promotions and sales events, including trunk shows, demo days, and tournament merchandising. Collaborate with club event coordinators to integrate retail into member events. • Compliance & Administration: Ensure adherence to all club policies, procedures, and budget guidelines. Maintain accurate records, process invoices, and manage retail financials in coordination with the accounting team. Required Skills / Abilities: • 3-5 years of experience in retail operations, merchandising, or a related field (golf industry experience a plus) • Proficiency in Microsoft Excel; strong analytical and organizational skills • Excellent verbal and written communication skills • Ability to build relationships with vendors and internal teamsDetail-oriented and able to manage multiple priorities • Willingness and ability to travel for key events or as business needs require • Positive, flexible, and collaborative team player Compensation & Benefits • Total Compensation: $65,000-$80,000 • Comprehensive benefits package • Paid Holidays • 401 (k) Plan • Privileges at private clubs and resorts in the Escalante Golf portfolio To apply please contact Michelle Kempe at mkempe@escalantegolf.com