Assistant Golf Course Manager

Position Summary

The Assistant Golf Course Manager assists the Golf Course Manager in the management of day-to-day golf operations of the facility.  The position is responsible to supervise and manage total golf operations in the absence of the Golf Course Manager. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers.

Essential Job Functions

- Assist with golfer check-in and fee collection; control and manage play

- Assist with all opening and closing procedures

- Assist in managing facility tournament operations including weekly events

- Assist in tournament operations and weekly events including planning, pre-tournament contracts, post- tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up

- Assist with men’s, women’s, and junior golf events and programs

- Assist in Player Development programs using PGA tools and resources

- Assist with coordination of outside service staff to ensure the highest quality of customer service is achieved

- Assist in managing golf car operation and cart storage, and daily management of practice facility

- Directly responsible for timely and consistently maintaining the club’s USGA Handicap System

- Assist in the inventory control of hard goods, soft goods, and special orders including ordering procedures, receiving procedures, inputting into point of sale, pricing procedures, display, and sales

- Assist in planning and budgeting for the golf operations

- Conduct oneself in a professional manner and maintain a professional image at all times

- Assist with the administration of applicable staff via record keeping, work schedules, etc. in accordance with facility human resource policies

- Assist in coordinating golf activities with other departments

Judgment/Decision Making

- Work closely and successfully with City Administrator and City Staff and committees in a leadership or supportive position as circumstances dictate.

- Set standards for all employees and actively promote a positive work environment where teamwork is emphasized.

- Develop golf operations budget including past performances and forecasts to see that all financial goals are met.

- Approves and Orders supplies associated with golf activities.

**This position will assist with operations at other City facilities in the winter months. Duties may not be golf related.

Requirements/Knowledge/Abilities

- Maintain PGA of America membership in good standing in an active classification

- Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program

- Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations

- Fundamental supervisory practices and principles

- Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

- Strong organizational, planning and prioritization skills

- Self-motivated with desire to promote and market

- Service and customer focused attitude

- Experienced in written and oral business communications

- Remain up-to-date on customer relationship management tactics and strategies

- Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others

- Experienced computer user including Microsoft Word, Canva, and Excel. Proficient in other applications, i.e. email, internet, tournament and database

- Maintain and promote a positive professional image within the community

- Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends

- Maintain a credible golf game and remain current on teaching innovations

- Education/Experience

- 3-5 years of hospitality management experience.

- Experienced computer user including MS Office suite, POS (Point of Sale Systems). Activity Management Systems and Inventory Software an added advantage.

- Good working knowledge of commonly used social media platforms.