Crossing Creeks Country Club BartenderServer

Bartender /ServerDepartment:Reports To: General ManagerClassification: Non-ExemptPosition GoalsThis job description for the Bartender/Server at Crossing Creeks Country Club provides criteria for the evaluation of the Bartender/Server position.

The Bartender/Server at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, recommending menu items, and preparing and serving beverages and food. The Bartender/Server will strive to create a welcoming and enjoyable atmosphere for customers while maintaining the inventory, cleanliness, and ensuring compliance regulations are met.

Duties &

Responsibilities Under the direction of the General Manager, the Bartender/Server at Crossing Creeks Country Club will be responsible for, but not limited to:1. Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers2. Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking beverage and food orders3.

Assisting and planning menus and informing customers about new specials4. Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.5. Verifying identification and age requirements of customers6.

Understanding of unique and complementary flavor pairings7. Knowing how to make traditional and classy drinks.8. Handling credit and debit card transactions, membership account charges, and ensuring charges are accurate.9.

Recording and maintaining orders throughout shift10. Building a rapport with regular customers to create a positive atmosphere11. Checking in with customers to ensure satisfaction with beverages and/or food orders12.

Serving customers in a prompt, courteous manner13. Having a thorough understanding and knowledge of all food and beverage items on the menu and the ability to recommend food & beverage combinations, offer customers daily specials, as well as upsell alternatives14. Maintaining cleanliness of work areas, plasticwares, chinaware, glassware, etc., throughout the day15.

Ensuring that the place of work and surrounding area is kept clean and organized at all times16. Accountability in maintaining inventory and ordering supplies to ensure bars and other areas are well-stocked 17. Restocking inventory as needed18.

Managing the overall restaurant operation19. Exhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors and staff20. Complying with federal, state and local regulations and department processes and procedures21.

Having and ensuring a good relationship between the other departments to ensure effective communication 22. Showing leadership and direction with co-workers and other staff members23. Communicating appropriately with members, guests and co-workers24.

Greeting all members and guests in a warm and welcoming manner25. Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures and customer service standards26. Participating in maintaining a safe, clean and organized environment27.

Other duties as assigned28. Have knowledge and able to operate Simulator Machines, and assist Members/Customers if neededOn Duty Behavior1. Staff members may not recreate (play sports, swim, golf, racquet sports, etc.) while on duty 2.

Alcohol consumption is not permitted while on duty3. Smoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst clocked out on approved break4. Members and guests are not to see or interpret staff as being overly attentive to their phones and/or personal electronic devices5.

No loitering; non-members and non-registered guest are not permitted to be loitering with staff General Responsibilities &

Expectations 1. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)2. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to any policies and procedures3. Promoting a positive work environment by communicating appropriately and effectively with members, guests, and co-workers4.

Being a valuable teammate at all times, especially when asked to help with other tasks and/or other duties5. Maintaining a professional appearance including wearing a designated Crossing Creeks shirt when on duty6. Good personal hygiene per company policies7. Adhering to the guiding principles and policies set forth by Crossing Creeks Country Club8. Maintaining professionalism in job performance and practice9.

Communicating needs through the proper chain of command10. Displaying integrity and honesty11. Maintaining a positive attitude towards members, guests, and co-workers12. Contributing to meeting the mission and goals of Crossing Creeks Country ClubPosition RequirementsThe requirements for employment as Bartender/Server Staff with Crossing Creeks Country Club are:1. Displays a positive attitude and passion for Crossing Creeks Country Club2.

Customer service experience3. Critical thinking skills; ability to work autonomously and make efficient use of time and resources4. Excellent communication skills, both verbal and non-verbal, that offers the highest level of compassion to all members, guests, and staff; ability to communicate in a non-aggressive manner under pressure5. Strong interpersonal skills, impeccable organizational skills and time management skills6.

Meeting performance expectations and holding oneself accountable for all actions7. Integrity and responsibility8. Flexibility to meet scheduling demands of department9. Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail10. Ability to have good judgment11. Adaptability to ongoing changes12.

Takes initiative and always looks for ways to help flow efficiently13. Remain current with all organization policies, procedures, and systems14. Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by Supervisor15. Excellent knowledge of mixing, garnishing and serving drinks16. Computer literacy17. Maintain TABC/food handling license requirements18.

Ability to read, write, and speak the English languageEducation/Experience &TRADETABC / Food Handling license required &TRADEMeets state minimum age to serve alcohol &TRADEPrevious proven working experience as a Bartender/ServerPhysical Demands &TRADERequires full range of body motion &TRADEStanding and maneuvering independently and safely around work area &TRADEStanding and walking for extensive periods of time &TRADEEye-hand coordination &TRADEPushing and pulling &TRADEClimbing (ascending and descending) &TRADEBending / Stooping &TRADEUsing arm, leg and back muscles for extended periods &TRADEOccasionally lifts and carries items weighing greater than 50 pounds &TRADERequires corrected vision and hearing to within normal range &TRADEPotential for cuts and bruisesWork Environment &TRADEBoth environmental conditions; you will work both inside and out, including inclement weather &TRADEExposure to wet and/or humid conditions &TRADEAtmospheric conditions:fumes, odors, dust, mists, gasses, or poor ventilation &TRADEExtreme cold &TRADEExtreme heat &TRADELoud and noisy &TRADEMay be required to work in narrow aisles or passageways &TRADEFrequently required to talk and/or hear