HOST/HOSTESS

Host/HostessSkills RequirementsAssists bussers and servers working as an entire team effort to ensure members/guests have an exceptional experienceMaintains accurate reservation recordsEnsures floors are cleaned and hokiedAdjusts to high pressure situations wellStrong communication skillsOrganizational skills; ability to stay organized in a changing environmentUtilizes time management skills to complete projects and assignmentsExhibits the drive to provide exceptional member serviceAbility to maintain a professional, composed and calm demeanor at all timesPosition RequirementsGreets and acknowledges members/guests immediately upon their arrivalGreets members with name recognitionSeats members/guests by escorting them to their assigned table, pulling out chairs, and distributing menusPresents menus and engages in polite conversation, creating a personal dining experiencePromptly informs Servers of member/guest reservation, arrival, and/or tables assignmentCommunicates new table seating promptly with BussersUpdates the floor chart continuouslyCollects menus and returns them to the host areaCleans menus as neededObserves tables and keeps track of clean, dirty, and/or occupiedAssists in bussing and resetting tables, as neededInforms the Department Head immediately of members/guests who are dissatisfiedCompletes side work as directedAnswers the phone in accordance to organization's standardsMaintains work area in a professional mannerResponsible for flow of table distribution to service staff members ensuring that table assignments and rotations are fairly distributedDrug Free Workplace