ADMINISTRATION - Assistant General Manager of Golf Operations

About the position Assistant General Manager of Golf Operations Fairway Hills Golf Club & Hobbit’s Glen Golf ClubColumbia Association | Columbia, Maryland Lead with Purpose. Grow the Game. Elevate the Experience. Columbia Association (CA) is seeking a dynamic, service-driven Assistant General Manager of Golf Operations to help lead Fairway Hills Golf Club and support operations at Hobbit’s Glen Golf Club—two of the region’s most beloved and community-centered golf destinations. This is a high-impact leadership opportunity for a motivated golf professional who thrives at the intersection of people, operations, and experience. If you’re passionate about growing the game of golf, developing teams, delivering exceptional service, and contributing to a mission-driven organization rooted in community and wellness, we’d love to meet you. About the Role Reporting to the General Manager of Golf Operations and serving as a key member of CA’s Golf Leadership Team, the Assistant General Manager plays a vital role in the day-to-day success and long-term growth of Fairway Hills Golf Club while assisting with operations at Hobbit’s Glen Golf Club. You will oversee Fairway Hills’ golf operations—including the golf shop, driving range, service areas, and cart operations—while supervising and developing the broader Fairway Hills golf operations team. This leader is highly visible, collaborative, and hands-on, ensuring that every interaction reflects CA’s Brand Promise, Mission, Vision, and Values. The Assistant General Manager helps shape exceptional “golf experiences” for members, guests, and the community while contributing meaningfully to strategic planning, budgeting, forecasting, and innovation across CA’s golf programs. Responsibilities • Assist in the development, administration, and execution of the annual golf revenue plan. • Serve as a trusted operational leader, stepping in as the General Manager’s delegate when needed. • Open and close facilities as required and ensure consistent operational excellence. • Collaborate with department heads to ensure seamless, member-centered operations. • Maintain strong partnerships with the Executive Director of the First Tee Program at Fairway Hills, coordinating invoicing, programming, staffing, and business needs. • Prepare, monitor, and analyze quarterly revenue goals, expenses, and forecasts. • Generate weekly, monthly, quarterly, and annual business reports. • Monitor financial statements and recommend corrective action for budget variances. • Audit inventories to ensure accuracy, accountability, and strong controls. • Serve as a budget manager and point-person for timely and accurate annual budget completion. • Assist in recruiting, interviewing, hiring, training, scheduling, evaluating, rewarding, and disciplining staff. • Support professional development and training initiatives across the golf operations team. • Ensure compliance with HR policies, personnel procedures, and safety standards. • Foster a positive, service-driven culture that values accountability, growth, and pride in work. • Deliver a consistently exceptional experience for members, guests, leagues, and tournament participants. • Respond to inquiries, address concerns, and resolve issues with professionalism and care. • Support tournament and league operations, including registration, communications, and event execution. • Assist with the preparation of promotional materials and special events. • Organize and teach private and group golf lessons as needed. • Monitor safe-work practices and coordinate ongoing safety education programs. • Ensure compliance with Health Department regulations and Howard County Alcohol License requirements. • Uphold CA’s operational standards, policies, and procedures across all departments. Requirements • Bachelor’s degree preferred; equivalent experience in golf club or hospitality management will be considered. • Minimum of three (3) years of progressive golf management experience, including retail, operations, and staff supervision. • Demonstrated success in promoting programs, marketing initiatives, and increasing rounds of play. • Strong background in customer service and member engagement. • Comprehensive understanding of golf operations, tournaments, and the game of golf. • Proven leadership and team development skills with the ability to inspire and motivate. • Excellent organizational, planning, and communication skills. • Service-oriented mindset with a passion for community and member experience. • Proficiency in Microsoft Suite, Golf Genius, and related golf technologies. • Professional, creative, and growth-oriented approach to leadership. • Maintains a credible golf game and current knowledge of teaching and equipment innovations. • Ability to work outdoors in all weather conditions and seasons. • Ability to walk, stand, sit, kneel, bend, reach, lift, and carry up to 50 lbs. • Ability to operate motor vehicles and golf course equipment. • Visual, auditory, and physical acuity required to perform job duties safely and effectively. Nice-to-haves • PGA or LPGA membership preferred. Benefits • Medical, dental, and vision insurance • Life insurance coverage • 401(k) retirement plan • Generous paid leave and holidays • Wellness benefits with lifestyle perks • Complimentary Fit & Play membership • A positive, fun, and values-driven work environment