Golf Assistant/Outside Service

Golf Assistant Professional Position Concept: The Assistant Golf Professional assists the Director of Golf in the management of day-to-day golf operations of the facility. The position is responsible to supervise and manage total golf operations in the absence of the Director of Golf. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers. Outside Service Position Concept: The Outside Services Staff is responsible for providing first-class service to members and guests, ensuring a smooth and enjoyable golf experience. This role involves guest assistance, cart and range maintenance, and supporting the overall operation of the golf course. Golf Assistant Professional Specific Responsibilities - include but are not limited to: Assist with golfer check-in and fee collection; control and manage play Assist with all opening and closing procedures Assist in managing facility tournament operations including weekly events Assist in tournament operations and weekly events including planning, pre-tournament contracts, post- tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up Conduct individual lessons and group clinics Assist with men’s, women’s, and junior golf events and programs Assist in Player Development programs using PGA tools and resources Assist with management of outside service staff to ensure the highest quality of customer service is achieved Assist in managing golf car operation, practice facility, and club storage service (as applicable) Provide club repair and club fitting services to customers Directly responsible for timely and consistently maintaining the club’s USGA Handicap System Assist in the inventory control of hard goods, soft goods, and special orders including: ordering procedures, receiving procedures, inputting into point of sale, pricing procedures, display, and sales Play golf with a variety of customers in competitive and non-competitive situations Assist in planning and budgeting for the golf operations Conduct oneself in a professional manner and maintain a professional image at all times Assist with the administration of applicable staff via recordkeeping, work schedules, etc. in accordance with facility human resource policies Assist in coordinating golf activities with other departments Knowledge, Skills and Traits Maintain PGA of America membership in good standing in an active classification Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations Fundamental supervisory practices and principles Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees Strong organizational, planning and prioritization skills Self-motivated with desire to promote and market Service and customer focused attitude Experienced in written and oral business communications Remain up-to-date on customer relationship management tactics and strategies Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database Maintain and promote a positive professional image within the community Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends Maintain a credible golf game and remain current on teaching innovations Outside Service Key Responsibilities Guest Service: Greet and welcome members and guests upon arrival; remove golf bags from cars and transport them to bag racks; assist with special needs before and after play. Cart Management: Stage, clean, and store golf carts daily; stock carts with towels, scorecards, pencils, and divot sand; perform periodic maintenance and repairs; ensure carts are clean and ready for play. Range Maintenance: Set up and maintain the driving range; replenish balls; pick up trash and empty ball bags; cull damaged balls; rotate tee areas per maintenance schedule. Bag Room & Club Handling: Organize and clean the bag room; stage bags for members; clean and return clubs; ensure clubs are stored properly. Supporting Operations: Manage water coolers and trash bins; assist with clubhouse and parking area cleanliness; coordinate with golf shop staff on club rules and policies. Closing Procedures: Stage carts, load them for the next day, and ensure all equipment is stored correctly (e.g., 80 carts, 1 carryall, 1 beverage cart in the cart barn nightly). Physical Requirements Ability to lift, carry, and handle up to 50–100 lbs (varies by club). Stand for extended periods (up to 6–10 hours). Operate gas/electric carts safely; bend, stoop, and walk for long periods. Work in all weather conditions and at all hours (weekends, holidays, mornings, evenings). Qualifications & Skills High school diploma or GED; customer service experience preferred. Strong communication skills; ability to work under pressure and balance multiple priorities. Positive attitude, initiative, and attention to detail. Valid driver’s license (for some roles). Benefits On-site employee housing may be available, subject to availability. Ability to accrue up 10 days of PTO based on hours worked Ability to accrue up to 5 days of Sick Time based on hours worked Complimentary lunch provided Discounts on activities and retail around The Ranch Health Benefits o Medical o Dental o Vision o Life Insurance, etc