Golf Assistant/Outside Service

Golf Assistant Professional

Position Concept: The Assistant Golf Professional assists the Director of Golf in the management of day-to-day golf operations of the facility. The position is responsible to supervise and manage total golf operations in the absence of the Director of Golf. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers.

Outside Service

Position Concept: The Outside Services Staff is responsible for providing first-class service to members and guests, ensuring a smooth and enjoyable golf experience. This role involves guest assistance, cart and range maintenance, and supporting the overall operation of the golf course.

Golf Assistant Professional

Specific Responsibilities - include but are not limited to:

Assist with golfer check-in and fee collection; control and manage play

Assist with all opening and closing procedures

Assist in managing facility tournament operations including weekly events

Assist in tournament operations and weekly events including planning, pre-tournament contracts, post- tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up

Conduct individual lessons and group clinics

Assist with men’s, women’s, and junior golf events and programs

Assist in Player Development programs using PGA tools and resources

Assist with management of outside service staff to ensure the highest quality of customer service is achieved

Assist in managing golf car operation, practice facility, and club storage service (as applicable)

Provide club repair and club fitting services to customers

Directly responsible for timely and consistently maintaining the club’s USGA Handicap System

Assist in the inventory control of hard goods, soft goods, and special orders including: ordering procedures, receiving procedures, inputting into point of sale, pricing procedures, display, and sales

Play golf with a variety of customers in competitive and non-competitive situations

Assist in planning and budgeting for the golf operations

Conduct oneself in a professional manner and maintain a professional image at all times

Assist with the administration of applicable staff via recordkeeping, work schedules, etc. in accordance with facility human resource policies

Assist in coordinating golf activities with other departments

Knowledge, Skills and Traits

Maintain PGA of America membership in good standing in an active classification

Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program

Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations

Fundamental supervisory practices and principles

Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

Strong organizational, planning and prioritization skills

Self-motivated with desire to promote and market

Service and customer focused attitude

Experienced in written and oral business communications

Remain up-to-date on customer relationship management tactics and strategies

Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others

Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database

Maintain and promote a positive professional image within the community

Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends

Maintain a credible golf game and remain current on teaching innovations

Outside Service

Key Responsibilities

Guest Service: Greet and welcome members and guests upon arrival; remove golf bags from cars and transport them to bag racks; assist with special needs before and after play.

Cart Management: Stage, clean, and store golf carts daily; stock carts with towels, scorecards, pencils, and divot sand; perform periodic maintenance and repairs; ensure carts are clean and ready for play.

Range Maintenance: Set up and maintain the driving range; replenish balls; pick up trash and empty ball bags; cull damaged balls; rotate tee areas per maintenance schedule.

Bag Room & Club Handling: Organize and clean the bag room; stage bags for members; clean and return clubs; ensure clubs are stored properly.

Supporting Operations: Manage water coolers and trash bins; assist with clubhouse and parking area cleanliness; coordinate with golf shop staff on club rules and policies.

Closing Procedures: Stage carts, load them for the next day, and ensure all equipment is stored correctly (e.g., 80 carts, 1 carryall, 1 beverage cart in the cart barn nightly).

Physical Requirements

Ability to lift, carry, and handle up to 50–100 lbs (varies by club).

Stand for extended periods (up to 6–10 hours).

Operate gas/electric carts safely; bend, stoop, and walk for long periods.

Work in all weather conditions and at all hours (weekends, holidays, mornings, evenings).

Qualifications & Skills

High school diploma or GED; customer service experience preferred.

Strong communication skills; ability to work under pressure and balance multiple priorities.

Positive attitude, initiative, and attention to detail.

Valid driver’s license (for some roles).

Benefits

On-site employee housing may be available, subject to availability.

Ability to accrue up 10 days of PTO based on hours worked

Ability to accrue up to 5 days of Sick Time based on hours worked

Complimentary lunch provided

Discounts on activities and retail around The Ranch

Health Benefits

o Medical

o Dental

o Vision

o Life Insurance, etc