Pro Shop Manager

Overview: The Pro Shop Manager is responsible for overseeing the daily operations of the golf shop, ensuring exceptional customer service for members and guests while maximizing retail sales and supporting overall golf operations. This role manages merchandising, inventory, staff, and golfer services to create a welcoming and professional golf experience. Responsibilities: Customer Service • Provide outstanding service to members, guests, and tournament participants. • Assist customers with merchandise selection, fittings, and product recommendations. • Handle customer inquiries, special orders, and returns professionally. • Ensure the pro shop environment is clean, welcoming, and well-organized. Golf Operations Support • Coordinate tee time bookings and assist with daily golf operations when needed. • Support tournaments, leagues, and golf events through merchandise sales and player services. • Assist with event check-ins for golf outings. Staff Supervision • Hire, train, schedule, and supervise pro shop staff. • Foster a positive and professional team environment. • Monitor staff performance and provide coaching when necessary. Financial & Administrative Duties • Manage daily cash handling, POS transactions, and sales reporting. • Monitor budgets, margins, and profitability of merchandise. • Maintain accurate inventory and sales records. • Work closely with management on purchasing and retail strategy. Qualifications • Previous retail or golf shop experience preferred. • Strong customer service and communication skills. • Knowledge of golf equipment, apparel brands, and industry trends. • Experience with POS systems and inventory management. • Ability to manage staff and work in a fast-paced environment. • Strong organizational and merchandising skills. Preferred Skills • Experience in a golf course or country club environment. • Visual merchandising experience. • Tournament or golf operations knowledge. • Assist customers with merchandise selection, fittings, and product recommendations. • Handle customer inquiries, special orders, and returns professionally. • Ensure the pro shop environment is clean, welcoming, and well-organized. Job Type: Full-time Pay: From $16.00 per hour Expected hours: 40 per week Benefits: • Employee discount • Flexible schedule Work Location: In person