Golf Starter

Our Mission: Extraordinary Experiences. Connected Community Club Vision: To be the leading private club for families and professionals in Northern California, delivering joy, connection, and excellence through our unparalleled facilities and signature experiences. Our Mission: As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions. Position Summary The Starter’s primary responsibility is as an ambassador who enjoys helping members have the best possible golf experience. Greeting members and getting to know them while ensuring Member and Guest satisfaction while players are enjoying the facility is the Starter's primary focus. The Starter is responsible for controlling and maintaining the tee time schedule and ensuring Members and Guests have the information and amenities they need to enjoy their day. The Starter will be tasked with being aware of turn times and finish times, and when time allows, visit players on the course to positively influence pace of play. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Greeting Members and Guests and provide exceptional customer service, which can include answering questions and informing Guests of course rules, regulations, pace of play (typically 4 hours) and conditions. Ensure Members and Guests check with Golf Shop and tee off on the proper tee at the proper time Ensure the flow of play on the golf course is maintained in an orderly fashion and in accordance with tee times and club regulations. Assist members in finding games appropriate for their ability or skill level. In association with the Outside Services Manager / Head Golf Professional, post the daily conditions for play, including rules for golf car operation. Suggest that doubles and singles pair up as a group and have them double up in club fleet carts. Communicate thoroughly with the golf shop and address and resolve Member and Guests needs. Maintain and ensure accuracy of player activity on the tee sheet, including cart numbers, actual tee off time, turn times, and finish times, and turn in paper tee sheet at the end of your shift. Minimum Qualifications (Knowledge, Skills, and Abilities) Successful candidates will have acquired skills and professional traits: High School diploma or equivalent is required. Clean driving record. Prior work golf course front of house experience a plus. Will train. Outgoing and engaging personality. Must enjoy working and interacting with the public. Cooperate with the rest of the golf staff as needed to provide the best possible member and guest experience. Must be knowledgeable about the game of golf and the rules of golf. Act as a role model representing the team by demonstrating the behavior and work ethic expected of all employees. Excellent communication skills. Ability to be directed and self-motivated with willingness to provide value added customer service. Service and customer-focused attitude. Enthusiastic, outgoing attitude and personality, with ability to defuse challenging situations. Exceptional organizational skills, able to work in a busy environment, adaptable and accepting to changing priorities, systems, and duties. Professionalism, punctuality, and reliability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Mobility: The role may require frequent movement, including driving, walking, standing, and occasional bending, kneeling, or reaching. Lifting: Occasional lifting of supplies, equipment, or inventory items may be necessary up to 50 lbs. Manual Dexterity: Ability to use hands and fingers for tasks such as typing, writing, operating computer systems, and handling paperwork. Vision: Clear vision and ability to read written documents, computer screens, and equipment displays are essential. Hearing: Good hearing ability is necessary for effective communication with staff, members, and guests Stamina: The role may involve long hours and extended periods of activity, especially during peak business periods, special events, or banquet functions. WORK ENVIRONMENT Indoor/Outdoor Setting: The majority of work is performed outdoor. Temperature: The work environment may vary in temperature, depending on the location and season. Noise Level: The work environment can be fast-paced and may involve moderate to high levels of noise. Pressure: The role often involves working under pressure, especially during peak hours and events. Interaction: Regular interaction with staff, guests and other department heads is common, requiring effective communication, interpersonal skills, and diplomacy. Safety: Adherence to health and safety protocols. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.