Assistant Property Manager Winter 25-26

Overview Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world\'s only private ski and golf community. With skiing, snowboarding, and spring/summer activities, our Members enjoy the 18-hole golf course, rivers, hiking, biking, and more. Our employees help make the Yellowstone Club experience come alive. If you would like to be part of the Montana charm, provide the highest level of guest service, and help create experiences, Yellowstone Club is looking for you.

Yellowstone Club\'s Residential Services department is currently seeking candidates for an Assistant Property Manager for the upcoming Winter season.

The purpose of the Assistant Property Manager is to assist primary Property Managers in administering best-in-class care to Members\\\' residences and to aid in maintaining properties and implementing Yellowstone Club policies, procedures, and systems to ensure well-managed, well-maintained residences through established management, operations, fiscal policies, and hospitality.

The Assistant Property Manager must effectively communicate with teammates, Members, and contractors.

Responsibilities Ensure that each Member and guest receives outstanding guest service in a guest-friendly environment, including greeting and acknowledging every Member and guest, maintaining service standards, and possessing solid product knowledge. Be empowered to guarantee total guest satisfaction, display hospitality and professionalism, and ensure that all transactions with guests are handled ethically and legally.

Understand and apply property safety and security procedures to maintain a secure environment; in case of an accident or emergency, seek medical attention if necessary and contact the direct manager, Director of Property Management, or Human Resources. Maintain a favorable working relationship with all company employees to foster a positive working environment.

Essential Job Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Completion of assigned preventative maintenance and manual labor-oriented tasks as assigned by senior staff. Effectively take direction from primary Property Managers and Operations Managers. Conduct face-to-face meetings with clients. Maintain clear and consistent communication with employees and clients via email and phone.

Cultivate and maintain quality relationships with teammates, owners, vendors, and contractors to ensure positive current and future business relations. Perform routine inspections of residences to ensure homes are in a constant state of readiness. Assist in maintaining and delivering specific Member/guest preferences. Respond to Member issues and complaints and coordinate responses in a timely and professional fashion.

Ensure that all work is carried out in a consistent, professional, timely, and cost-efficient manner. Other Duties And Responsibilities Adhere to and monitor preventative maintenance schedules. Maintain proper control of materials, tools, and supplies. Assess Member/residence issues and resolve them in a professional and timely manner. Complete minor maintenance repairs and troubleshooting when appropriate.

Gain experience and knowledge to detect and remedy warning signs of larger issues. Meet departmental productivity, organization, punctuality/attendance, and consistency standards. Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. Maintain a clean and neat appearance at all times. Communicate regularly and effectively with all employees, supervisors, managers, directors, and VPs.

Perform work in a safe and high-quality manner. Must be able to work flexible hours, including evenings, weekends, and holidays; long hours may be required. Attend regular staff meetings and assist in maintaining functionality of homes and systems as outlined by manuals and training materials. Maintain privacy of Members and guests at all times; project a favorable image of Yellowstone Club.

Perform all duties and responsibilities in a timely and efficient manner in accordance with Club policies, procedures, and standards of service. Management reserves the right to assign or reassign duties, hours, and responsibilities as needed. Experience / Education Required 6 months of hospitality and/or related customer service experience. High school diploma, GED or vocational training or job-related coursework.

Proven experience using communication and organizational skills to accomplish goals. Experience / Education Preferred 1-2 years of hospitality experience, preferably in vacation home management, lodging, and/or customer service. Undergraduate degree in Hospitality Management or a related field from an accredited university.

Certificates & Licenses Valid US Driver\\\'s License Computer Skills Proficiency with basic technology (smartphones, computers, email). Intermediate to advanced knowledge of all Microsoft Office Suite products. Language Ability Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly. Math Ability Able to perform basic math calculations.

Reasoning Ability Ability to solve intermediate problems and/or know when it is necessary to get a manager to assist in problem solving. Work Environment The work environment is typically climate-controlled, but may require outdoor work in extreme weather as dictated by business demands.

Physical Demands The role may require lifting up to 40 pounds, frequent talking and hearing, and continuous use of hands for handling or lifting items. The employee may need to stand, walk, climb, balance, kneel, bend, crouch, reach, and drive a Club vehicle. Safety standards and policy compliance are required.

Receipt and Acknowledgment The job description provides a general summary of the position; duties may change due to business demands. Job duties, work hours and requirements may be changed at any time by the Club. Acceptable job performance includes compliance with Yellowstone Club policies and procedures.

Benefits Free transportation to and from Bozeman Complimentary shift meals Two employee ski days at the Yellowstone Club each month Discounted ski pass to Big Sky Resort or Bridger Bowl Benefits for all Seasonal Employees 401k eligibility and bi-weekly match Access to onsite fitness center 24/7 Discounted Employee Housing in Big Sky or Bozeman Discounts to over 1000 retailers through ADP LifeMart End of season employee appreciation day and retail sale For more information about the Club, visit www.yellowstoneclub.com.

To apply, please visit www.yellowstoneclub.com and click on \"YC Careers\" at the bottom of the homepage.