Manager of Business Process & Governance

## About the Role

At Arcis Golf, we’re proud to be an inclusive team that thrives on anticipating needs, forging genuine connections, and elevating experiences for our team, members, and guests. Our corporate office in Dallas, TX is seeking a Manager of Business Process & Governance to drive consistency, accountability, and operational excellence across the organization.

This role works closely with leadership, operations, FP&A, accounting, IT, and other business functions. As an impartial facilitator, you’ll bring together subject matter experts and stakeholders to solve challenges, align priorities, and drive integrated execution. The focus is on creating structure, transparency, and accountability while helping teams operate more efficiently and consistently across the enterprise.

### What You’ll Do

- Design, implement, and maintain SOPs and business workflows across the organization.

- Own and manage the business process governance framework, including documentation, process controls, and continuous improvement initiatives.

- Serve as a neutral coordinator, bringing together stakeholders to drive alignment and resolve cross-functional challenges.

- Monitor adherence to policies and operational standards; identify gaps, escalate risks, and coordinate remediation.

- Partner with department leaders to identify inefficiencies and develop process improvement initiatives with measurable outcomes.

- Lead cross-functional working sessions, workshops, and project teams to drive clarity and accountability.

- Coordinate interdepartmental initiatives to ensure alignment with organizational priorities.

- Develop and maintain dashboards and reporting for process performance, compliance, and key metrics.

- Establish and track shared KPIs to promote accountability and collaboration.

- Evaluate business processes related to new initiatives, systems, and organizational changes.

- Promote a culture of continuous improvement and enterprise-wide collaboration.

### Qualifications

- 5+ years of experience in business process management, operations, project management, governance, consulting, or a related field.

- Proven ability to work across multiple business functions and influence stakeholders without direct authority.

- Strong process documentation, facilitation, and organizational skills.

- Experience developing SOPs, workflows, governance models, and performance metrics.

- Excellent communication, problem-solving, and relationship-building skills.

- Ability to manage multiple initiatives simultaneously and drive projects to completion.

- Experience with operational reporting, dashboards, and KPI development is preferred.

### Team Member Lifestyle Perks

We believe in taking care of our team. Benefits include medical, mental health, dental, and vision insurance, life insurance, accident & critical illness insurance, pet insurance, paid time off, 401(k) with company match, holiday pay, food & beverage discounts throughout the portfolio, free golf at your home club and discounted golf across the portfolio, free tennis at your home club and discounted tennis across the portfolio, an employee assistance program, career growth opportunities, flexible schedules, and development opportunities. Perks may vary based on eligibility and location.

Arcis Golf is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We participate in E

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