Specialist Putter Lab

About the position This position provides administrative and customer service, as well as hands-on assembly support to TaylorMade’s PGA Putter Lab, which services professional golfers and VIP customers, and services internal R&D with prototyping and concept exploration. Supports receiving, entering, and prioritizing orders, as well as lab technicians with club and component assembly and quality control. This position will report directly to the Manager, PGA Putter Lab. Responsibilities Helps to receive, enter, and respond to orders and requests in a timely mannerEnsures that components are exited inventory via GTS ordering system and Viaware WMSWorks with Sports Marketing representatives to help ensure orders are accurately processed to required specifications by requested deadlinesSupports preparing paperwork necessary for timely shipment and delivery, including international shipping invoices with information required by Customs regulationsEnsure order completion by tracking progress of orders and/or handling customer complaints from order entry to delivery to end customerEnsure budget cross charging is communicated to Finance and Global Sports Marketing teams to ensure proper budgets are being charged and credited as requiredMaintain GTS ordering system by monitoring and removing/adding obsolete and new/current SKU descriptionsHelp with management of components, both inventoried and non-inventoried items, inside the lab and in the warehouseResponsible for maintaining build matrices for all levels of tours and for specific sports marketing representative travel kitsBuilds and maintains rapport with staff and tour representatives; provides them with the best possible serviceResponds to inquiries from tour representatives and other departments concerning orders, availability, or application of productSupports final build quality control checks, final product testing, final order packing and shippingAids lab technicians when and where necessary, actively learning lab and build capabilities to accurately and effectively execute full putter buildsFollows the professional and amateur golf landscape, to effectively prioritize players and foresee trends in putter buildsPerforms other related duties and assignments as requiredRequirements Excellent verbal and written English communication skills necessary to interact with all levels of the organizationStrong interpersonal and public relations skills to deal courteously and professionally with golf professionals and cross-functionally across multiple departmentsExceptional customer service orientationStrong organizational skills and attention to detailAbility to work in a fast-paced, time-sensitive team environmentAbility to work across teams and manage priorities to accomplish multiple tasks is requiredExcellent organizational, planning, and problem-solving skillsProficient in Microsoft Suite (Word, Excel, Outlook)High school diploma required.2+ years of experience in the golf industryStrong acumen related to high-level expectations of putter performance and specificationsNice-to-haves Bachelor’s degree preferred.Passion/interest/knowledge for golf strongly preferredCompetitive golf history preferredBenefits Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.