Operations Manager - The Charm & Beach House Spa

Job Overview The Operations Manager serves as a key leader supporting two distinct guest-facing operations:The Charm and the Beach House Spa.This position provides direct operational coverage for both locations, serving as acting manager during the Innkeeper's scheduled days off at The Charm and supporting the Beach House Spa by covering the Spa Director's days off.The Operations Manager is responsible for maintaining exceptional guest service standards, overseeing daily operations, supporting team members, resolving guest concerns, ensuring property presentation, and driving operational excellence across both locations.This role requires a highly organized, adaptable hospitality professional who can seamlessly transition between lodging and spa operations while delivering a consistent luxury guest experience.Responsibilities include:The Charm Operations Serve as acting manager during the Innkeeper's scheduled days off.Oversee daily guest arrival and departure operations.Ensure exceptional guest service and personalized guest experiences.Manage guest requests, concerns, and service recovery situations.Conduct property inspections to ensure cleanliness, safety, and presentation standards.Coordinate with housekeeping, maintenance, and other resort departments as needed.Monitor occupancy, guest satisfaction, and operational efficiency.Assist with reservations, guest communications, and administrative duties when required.Beach House Spa Operations Serve as acting manager during the Spa Director's scheduled days off.Oversee daily spa operations and guest services.Support spa staff scheduling, workflow, and service delivery.Ensure treatment rooms, common areas, and guest facilities meet established standards.Address guest concerns and provide service recovery when necessary.Coordinate with therapists, attendants, and resort departments to ensure smooth operations.Assist with retail sales initiatives and inventory management.Monitor guest satisfaction and uphold luxury spa service standards.Skills and Abilities Excellent organizational and planning skills Ability to meet deadlines, motivate and foster a positive working environment Excellent communication and interpersonal skills Strong customer service orientation Other Duties as assigned Requirements:Candidates for this position must have 3years in a senior hotel leadership role, preferably in a resort environment or large-scale hotel.Leadership experience within both Front Office and Housekeeping preferred.Pay:$66,000.00 - $70,000.00 per year Benefits:401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Work Location:In person.

Experience: 3 years required