Front of House Assistant Manager

Job Overview We are seeking a Front of House Assistant Manager that is energetic and eager to help lead our team in creating an exceptional member, and guest, experience throughout the various areas of food and beverage service at our private country club and golf course. In this role, you will oversee daily restaurant operations by helping to lead the staff during daily bar and dining service and member events. We are looking for someone with leadership skills that will inspire a positive environment where both team members and guests feel valued and satisfied. The person who accepts this role will also learn to assist with the planning and execution of banquets, fundraisers, and other non-member special events. This position offers an exciting opportunity for someone passionate about hospitality management and eager to make a meaningful impact for our members, guests, and staff. Responsibilities Supervise front-of-house operations and cover bar and serving shifts as needed, which will include greeting guests and managing bar/table distribution to ensure all guests receive optimal service Lead, train, and develop FOH staff to be able to deliver outstanding customer service in a cheerful atmosphere that focuses on providing consistency in both quality of service as well as food quality Manage shift schedules, monitor performance, and provide constructive feedback to optimize team productivity Oversee cash handling procedures and POS transactions (Club Prophet Systems) Track and manage inventory levels of food and beverage items, minimizing waste and maintaining proper stock rotation Ensure compliance with PA Liquor Control and state health regulations, food safety protocols, and cleanliness standards across the restaurant Coordinate with BOH staff to ensure smooth food production, timely service, and quality control Handle customer inquiries, complaints, and special requests with professionalism and understanding Assist the F&B Manager in finding ways to increase the club's F&B NPS (Net Promoter Score) and then maintain that higher level of satisfaction in F&B products and services Monitor member feedback, discuss with the F&B Manger, and implement necessary improvements when needed Qualifications Strong organizational skills to manage shift operations seamlessly in a fast-paced environment Proven experience in quick service or fast food restaurant environments with the ability to multitask and pivot as needed Background in fine dining or casual dining settings is highly desirable Experience working and leading FOH service for banquet events is a plus Familiarity with POS systems for efficient transaction processing Bartending or Barista experience preferred Demonstrated leadership skills in hospitality management, staff training, and team supervision Excellent communication skills with the ability to develop staff effectively Ability to communicate and coordinate with vendors as needed Microsoft Outlook, Excel, Word and Google Docs proficiency preferred Canva, Eventbrite or other design and event planning software knowledge desirable Experience in visual online marketing production and editing are a plus A PA RAMP Certification required within 14 days from hire date Ability to work on your feet throughout a 6-10 hour shift and lift/move tables, chairs, cases of beer/soda, etc. as needed Benefits PTO earning begins from day one Medical, dental and vision insurance options available after 90 days 401K with employer matching options available after 90 days Golf privileges after 30 days (certain restrictions apply) Employee discounts Join our team to lead with energy, inspire your colleagues, and deliver memorable experiences for every member and guest! We are committed to fostering a vibrant workplace where your leadership can shine while ensuring operational excellence across all front-of-house functions. Pay: $20.00 - $25.00 per hour Benefits: 401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance Work Location: In person