Assistant Golf Pro

Description Our Mission: To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life. Passionate - We love what we do and have fun doing it! Refined - We strive for excellence in our communication. Ownership - We are proactive and accountable in any task, challenge or opportunity presented to us. Mindful - We are present, patient, and aware so that we can best anticipate the needs of those around us. Innovative - We are eager and open to seek ways to improve Country Club life. Safe - We take responsibility for creating a safe environment. Empathy - Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others. Overview: The Assistant Golf Pro at Boca West Country Club is responsible for delivering exceptional member service, facilitating golf operations, and supporting the overall golf program. This role involves providing instruction, managing tee times, assisting with tournaments, and ensuring a welcoming and professional environment for members and guests. The Golf Professional is dedicated to promoting the game of golf, fostering a positive atmosphere, and upholding the club's standards of excellence and integrity. ESSENTIAL DUTIES AND RESPONSIBILITIES: Member & Guest Service • Provide personalized, attentive service to members and guests, ensuring their needs are met with professionalism and courtesy. • Assist with reservations, tee time management, and member inquiries, ensuring efficient and friendly interactions. • Foster strong relationships with members, understanding their preferences and enhancing their overall experience. Golf Operations & Course Management • Oversee daily golf operations, including tee sheet management, pace of play, and course etiquette enforcement. • Coordinate with the grounds crew regarding course conditions and maintenance schedules. • Ensure all safety protocols and club policies are followed on the course and in the clubhouse. Golf Instruction & Player Development • Deliver high-quality golf lessons, clinics, and group instruction tailored to members' skill levels. • Support member and guest development initiatives to promote skill improvement and enjoyment of the game. • Track and evaluate player progress, providing constructive feedback and coaching. Tournament & Event Support • Assist in planning and executing golf tournaments, member outings, and special events. • Coordinate logistics such as scoring, on-course support, and awards ceremonies. • Promote member participation and ensure events run smoothly and professionally. Pro Shop & Retail Support • Support retail sales through product knowledge, merchandising, and customer service. • Assist with inventory management and promotional displays to maximize revenue. • Maintain a clean and organized pro shop environment. Staff Collaboration & Leadership • Collaborate with other golf staff and management to ensure seamless operations. • Support junior staff and assistants, providing guidance and mentorship when appropriate. • Uphold the club's standards of professionalism, integrity, and service excellence. Administrative & Reporting Tasks • Maintain accurate records of lessons, member interactions, and tournament results. • Assist with scheduling, billing, and reporting as needed. • Support club marketing efforts to promote golf programs and activities. SUPERVISORY RESPONSIBILITIES: • Providing guidance, coaching, and mentorship to team members to ensure high standards of service, professionalism, and operational excellence. • Assisting in the recruitment, onboarding, and training of staff to foster a knowledgeable and motivated team. • Monitoring staff performance through regular feedback and evaluations, ensuring adherence to club policies, procedures, and safety standards. • Delegating tasks and responsibilities effectively to ensure efficient daily operations. • Promoting a positive work environment encourages teamwork, accountability, and continuous improvement. • Ensuring all staff members understand and comply with club policies, PGA regulations, and safety protocols. • Assisting in scheduling staff shifts and managing labor costs in coordination with the Director of Golf or Head Professional. COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. • Responds to requests for service and assistance. • Contributes to building a positive team spirit. • Treats people with respect. • Works with integrity and ethically. • Follows policies and procedures. • Supports organization's goals and values. • Adapts to changes in the work environment. • Is consistently at work and on time. • Follows instructions, responds to management direction. • Asks for and offers help when needed. • Includes appropriate people in decision-making process. • Treats others with respect and consideration regardless of their status or position. • Demonstrates accuracy and thoroughness. • Completes work in timely manner. • Observes safety and security procedures. • Reports potentially unsafe conditions. • Uses equipment and materials properly. EDUCATION, EXPERIENCE, and TRAINING: • PGA Class A Member or equivalent professional certification. • Minimum of 3-5 years of experience in a private club or resort environment. • Strong knowledge of golf rules, etiquette, instruction techniques, and course management. • Excellent communication, interpersonal, and customer service skills. • Ability to work flexible hours, including early mornings, evenings, weekends, and holidays. • Proficiency with golf management software, POS systems, and instructional technology. • Valid driver's license and ability to operate golf carts and related equipment. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to stand, walk, and move around outdoor and indoor facilities for extended periods. • Capable of demonstrating swings and movements, requiring physical agility and coordination. • Ability to lift and carry equipment, bags, and supplies up to 50 pounds. • Bending, reaching, and positioning to facilitate instruction and equipment setup. • Willingness to work outdoors in varying weather conditions. WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Primarily outdoors on the golf course and practice facilities, exposed to various weather conditions such as heat, rain, and sun. • Indoor work in the clubhouse and pro-shop areas, providing a professional and welcoming environment. • Flexibility to work early mornings, evenings, weekends, and holidays to meet operational needs and member schedules. • Interaction with members, guests, staff, and vendors, requiring excellent communication skills and professionalism.