Golf Pro Shop Attendant

Position Overview: As a Golf Pro Shop Attendant, you will play a vital role in ensuring the smooth operation of the golf pro shop, providing exceptional customer service to golfers, and assisting with merchandise sales and inventory management. Your responsibilities will include greeting customers, processing transactions, answering inquiries about merchandise and golf course facilities, maintaining cleanliness and organization within the pro shop, and assisting with administrative tasks as needed. About Cote Family Companies: www.cotefamily.com For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth. COTECares CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories. Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be. Career Pathing: This role is a key position in our operational excellence delivery goals. The role may advance into a supervisor level position should the incumbent demonstrate sufficient strategic development and enlargement of performance scope. The successful person will be an advocate of our mission, values, and brand from a Golf level. Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet customers warmly as they enter the pro shop, provide assistance, and answer inquiries about merchandise, golf course amenities, and upcoming events. • Process customer purchases accurately using the point-of-sale system, handle cash and credit card transactions, and ensure proper documentation of sales and inventory. • Assist with receiving, stocking, and displaying merchandise, ensuring that shelves and displays are organized, clean, and visually appealing. Monitor inventory levels and notify management of low stock items. • Coordinate rental equipment such as golf clubs, carts, and other accessories, ensuring they are properly maintained, cleaned, and available for customer use. • Assist customers with scheduling tee times, providing information on course availability, rates, and any special requirements or restrictions. • Assist with administrative tasks such as answering phones, responding to emails, filing paperwork, and maintaining accurate records of sales, inventory, and customer inquiries. • Build and maintain positive relationships with customers by providing friendly and knowledgeable assistance, addressing any concerns or complaints promptly and professionally. • Adhere to all safety protocols and regulations ensuring a safe and enjoyable experience for customers and staff. • Work collaboratively with other pro shop staff, golf course personnel, and management to ensure smooth operations and excellent customer service. • Other duties as may be assigned Job Requirements: • Passion for golf and a genuine interest in the sport. • Self-motivated, creative thinker, and goal-oriented individual with a track record of achieving both short-term objectives and long-term business goals. • Proficient in time management, adept at meeting deadlines, and capable of adapting to flexible work schedules. • Embraces innovation and thrives in dynamic environments, demonstrating a strong sense of urgency towards driving positive change. • Demonstrated ability to solve problems effectively while maintaining composure in challenging situations. • Physical stamina to stand, walk, and engage in activity for extended periods (7 to 8 hours), as well as the ability to climb stairs, reach, and bend as necessary. • May occasionally be required to lift objects weighing over 50 pounds. Education & Experience: • Previous customer service experience, preferably in a retail or hospitality setting. • Knowledge of golf equipment, terminology, and basic golf etiquette preferred. • Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues. • Basic math skills and proficiency in using point-of-sale systems and other computer applications. • Ability to work a flexible schedule, including weekends and holidays, as needed. • Physical ability to stand for extended periods, lift and carry merchandise, and perform light cleaning duties. • Attention to detail and a proactive attitude towards tasks and customer needs. • Professional demeanor and a passion for delivering exceptional service to golfers of all skill levels. #GVL