About the position
Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer. Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission! By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.
Responsibilities
Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional serviceConnect with in-store clients and develop and retain a following of repeat clients to drive individual sales goalsMaintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the lineParticipate in-store events, marketing initiatives and CRM activity to drive and reward repeat businessAdhere to client service standards and company policies and proceduresFoster a friendly, open and inviting environment for all in-store guestsFoster a work environment focused on teamwork and productivityMaintain store cleanliness and organization, including front of house and stock spaceRequirements
Proficient in Microsoft ApplicationsProficient in point-of-sale (POS) systemsStrong written and verbal communication skillsAbility to make decisions independently, or escalate when applicableAbility to work non-traditional hours; weekends, evenings and holidaysMinimum 1-year experience in a client services related capacity