Guest Services Attendant

: A Guest Services Attendant is focused on providing outstanding service and creating memorable experiences by making connections with our guests and members. The successful candidate must have a friendly and welcoming attitude. The Attendant will be responsible for welcoming, assisting our guests and providing anticipatory, Forbes five-star level service. This is the ideal position for someone who has a passion for guest service and likes to be on his/her feet. Must be comfortable working independently, although part of the larger Guest Services team. Maintain complete knowledge at all times of: • All resort features, services and hours of operation to direct guests. • Knowledge of events/weddings. • Scheduled group activities. • Maintain complete knowledge and comply with all hotel and departmental policies and procedures. • Promote positive guest relations to all individuals approaching the gate house or bell stand. • Handle guest complaints in a timely and efficient manner; directing to Front Office or Rooms Director promptly. • Accommodate all requests for information in a professional manner. • Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees. • Assist guest arrivals with luggage and bags; open doors and provide outstanding bell service. • Welcome and direct guests as entering the property; handle unwelcome travelers and enforce employee parking restrictions.

Job Types: Full-time, Part-time, Temporary, Seasonal Pay: $15.00 per hour Expected hours: 30 - 40 per week Benefits: • 401(k) • 401(k) matching

Schedule: • 10 hour shift • 8 hour shift • Day shift • Evening shift • Holidays • Morning shift • Night shift

Application Question(s): • Are you looking for a seasonal or year-round role, and if the former, please share your availability.

Education: • High school or equivalent (Preferred)

Ability to Commute: • Brewster, MA 02631 (Required)

Ability to Relocate: • Brewster, MA 02631: Relocate before starting work (Preferred)

Work Location: In person