Greeter/Host/Hostess

Education/Experience: High School education or equivalent, college preferred.Previous customer service experience required, preferably in an upscale environment.Job Knowledge, Core Competencies and Expectations Proficient in Club policies, operational hours, and further resources.Good organizational, communication, and follow-through skills.Knowledge of all products, menus, specials, and special request capabilities.Knowledgeable of and able to effectively train new staff on the POS and reservation system.Job Tasks/Duties Greets members and guests in an upbeat and professional manner.Anticipates Member questions by pro-actively asking questions of department heads.Communicates all important information to service and culinary teams.Prepares reservation cards for tables and ensures that changes are promptly communicated.Analyzes daily reservations and looks for potentially problematic times or bookings and reports these to the F&B leadership team.Makes buffet labels, name cards, sign-in sheets and other collateral for events.Develop proficiency in Club policies and standards, helping train peers to expectations.Resolves member and guest complaints, documenting both positive and negative feedback.Assures that all safety, accident and emergency policies/procedures are consistently followed.Assures that pre-opening and closing cleaning tasks are completed as required.Performs cleaning and organization tasks to maintain facilities in first class condition.Assists with table clearing and re-setting as needed.Suggests when additional office supplies and small equipment are needed.Coordinates any special requests including dietary needs and allergens with the culinary team.Completes other appropriate assignments made by Club leadership.Be available nights, weekends, and holidays as required by the Club.Addresses all members in a professional manner and by name if possible.Answers telephone calls promptly and courteously and directs all calls to the appropriate areas.Takes reservations and inputs information.Guides members to appreciate areas of the club and to designated tables in the dining area.Provides members with accurate information about club events and directs any further questions to the appropriate individual or department.Communicates any wait time or reserves for a reservation with the member or guest.Takes ownership of member issues and follows problems through to resolution.Engages in making sincere, friendly, and personal interactions with membership.Performs clerical duties such as filing, folding papers, copying, etc…Keeps work areas clean, organized, and stocked with all essentials all throughout the shift.Follows the service mission statement to the fullest.Other duties as assigned.Licenses and Special Requirements Physical Demands and Work Environment Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.Continuous repetitive motions.May work in hot, humid and noisy environment.Must be able to read, write, and communicate effectively in English Work scheduleMonday to FridayWeekend availabilityHolidaysDay shiftOtherSupplemental payTipsBenefitsPaid trainingOtherEducation/Experience: High School education or equivalent, college preferred.Previous customer service experience required, preferably in an upscale environment.Job Knowledge, Core Competencies and Expectations Proficient in Club policies, operational hours, and further resources.Good organizational, communication, and follow-through skills.Knowledge of all products, menus, specials, and special request capabilities.Knowledgeable of and able to effectively train new staff on the POS and reservation system.Job Tasks/Duties Greets members and guests in an upbeat and professional manner.Anticipates Member questions by pro-actively asking questions of department heads.Communicates all important information to service and culinary teams.Prepares reservation cards for tables and ensures that changes are promptly communicated.Analyzes daily reservations and looks for potentially problematic times or bookings and reports these to the F&B leadership team.Makes buffet labels, name cards, sign-in sheets and other collateral for events.Develop proficiency in Club policies and standards, helping train peers to expectations.Resolves member and guest complaints, documenting both positive and negative feedback.Assures that all safety, accident and emergency policies/procedures are consistently followed.Assures that pre-opening and closing cleaning tasks are completed as required.Performs cleaning and organization tasks to maintain facilities in first class condition.Assists with table clearing and re-setting as needed.Suggests when additional office supplies and small equipment are needed.Coordinates any special requests including dietary needs and allergens with the culinary team.Completes other appropriate assignments made by Club leadership.Be available nights, weekends, and holidays as required by the Club.Addresses all members in a professional manner and by name if possible.Answers telephone calls promptly and courteously and directs all calls to the appropriate areas.Takes reservations and inputs information.Guides members to appreciate areas of the club and to designated tables in the dining area.Provides members with accurate information about club events and directs any further questions to the appropriate individual or department.Communicates any wait time or reserves for a reservation with the member or guest.Takes ownership of member issues and follows problems through to resolution.Engages in making sincere, friendly, and personal interactions with membership.Performs clerical duties such as filing, folding papers, copying, etc…Keeps work areas clean, organized, and stocked with all essentials all throughout the shift.Follows the service mission statement to the fullest.Other duties as assigned.Licenses and Special Requirements Physical Demands and Work Environment Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.Continuous repetitive motions.May work in hot, humid and noisy environment.Must be able to read, write, and communicate effectively in English Work scheduleMonday to FridayWeekend availabilityHolidaysDay shiftOtherSupplemental payTipsBenefitsPaid trainingOther