Tournament Sales Coordinator

Classification : Full-Time, Non-Exempt Pay Range : $22.00–$24.00 per hour Schedule : 40 hours per week, including a required half-day weekend shift ABOUT AMERICAN GOLF American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member. Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it’s a place where relationships grow, traditions thrive, and everyone is part of the community. Job Purpose The Tournament Sales Coordinator provides administrative and operational support for the Tournament Sales Team. This position coordinates tournament details after each golf tournament/golf outing have been contracted through event completion and serves as a key point of communication between clients, Sales, Golf Operations, Food & Beverage, and golf course teams. The ideal candidate is highly organized, computer savvy, detail-oriented, and familiar with golf operations, golf outings/tournaments, tee times, and tee sheets. Success in this position requires the ability to manage multiple events, contracts, payments, tee sheets, deadlines, and client requests while providing a high level of service in a fast-paced golf and event environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES - Coordinate tournament and group golf details after contracting through event completion. - Proven ability to accurately manage, process, and track payments while ensuring timely and proper reconciliation. - Maintain accurate and current event information in Tripleseat, tee sheets and other company systems. - Track and collect contracts, deposits, payments, guarantees, player counts, deadlines, and required client documentation. - Maintain tournament calendars and coordinate tournament dates with Golf Operations and course leadership. - Enter and maintain tournament blocks, tee times, and related information in Tee Sheets, Tripleseat and/or other required systems. - Review tee sheets and tournament calendars to identify potential scheduling conflicts and communicate concerns to appropriate management. - Coordinate player lists, pairings, starting times, formats, cart requirements, scoring information, signage, contests, merchandise, food & beverages and other tournament logistics. - Communicate tournament requirements and changes to Golf Operations, Food & Beverage, and other departments involved in event execution. - Prepare event orders, tournament summaries, client lists, spreadsheets, reports, and other operational documents. - Maintain organized electronic files and accurate records for tournaments, outings, and group golf events. - Follow up with clients regarding contracts, deposits, payments, guarantees, player counts, menus, event details, and other outstanding information. - Assist clients with questions regarding tournament logistics, course policies, timelines, and event requirements. - Escalate pricing exceptions, unusual client requests, contract changes, or significant operational issues to the appropriate manager. - Assist with post-event documentation, billing information, client follow-up, and recordkeeping. - Maintain confidentiality of client, company, pricing, contract, and financial information. - Provide administrative and operational support to the Tournament Sales team as needed. - Perform other duties and responsibilities as assigned. GOLF KNOWLEDGE AND EXPERIENCE - Working knowledge of golf course operations and golf terminology strongly preferred. - Familiarity with golf tournaments, outings, formats, pairings, player counts, cart assignments, contests, scoring, and tournament flow preferred. - Experience with tee sheets and tee-time reservation systems, including tee sheet or similar golf management software, strongly preferred. - Ability to understand how tournament bookings affect daily golf operations and available tee-time inventory, especially in the public golf sector. - Previous experience at a golf course, country club, resort, tournament, event, hospitality, or similar environment preferred. TECHNOLOGY AND ADMINISTRATIVE SKILLS - Exceptional communication and attention to detail, with the ability to manage and prioritize multiple client and team communications effectively in a high-volume, fast-paced environment. - Strong computer and technology skills required. - Proficiency with Microsoft Outlook and professional email communication. - Proficiency with Microsoft Excel, including creating and maintaining spreadsheets, sorting, filtering, organizing data, and using basic formulas. - Proficiency with Microsoft Word, including preparing and editing contracts, correspondence, and event documents. - Experience with Tripleseat or similar CRM -event sales and management software strongly preferred. - Experience with tee sheet or another golf reservation/booking systems strongly preferred. - Ability to quickly learn and effectively navigate new software and technology platforms. - Strong data-entry, document-management, and recordkeeping skills. - Ability to accurately prepare, review, and maintain contracts and detailed event documentation. QUALIFICATIONS - High school diploma or equivalent required; additional education in business, hospitality, golf management, sales, or a related field preferred. - Two or more years of administrative, sales support, tournament, event, hospitality, or golf operations experience preferred. - Golf course or tournament experience strongly preferred. - Excellent written and verbal communication skills. - Strong organizational and time-management skills with exceptional attention to detail. - Ability to manage multiple tournaments, deadlines, and priorities simultaneously. - Strong customer service and problem-solving skills. - Ability to follow established policies, procedures, pricing guidelines, and approval processes. - Ability to work independently on assigned responsibilities while collaborating effectively with multiple departments. - Reliable attendance and ability to meet the scheduling requirements of the position. SCHEDULE - This is a full-time, non-exempt position generally scheduled for 40 hours per week. - Because tournaments and golf events frequently occur outside traditional business hours, flexibility is an essential requirement of this position. - The employee may occasionally be required to work different or additional hours, including evenings, weekends, and holidays, based on business needs. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS - This position requires regular use of a computer, telephone, and other office equipment and may involve extended periods of sitting. The employee must also be able to stand and walk for extended periods when supporting tournaments and events. - The position requires the ability to move throughout the clubhouse, golf course, tournament staging areas, and other indoor and outdoor areas. The employee must be able to communicate effectively with clients, guests, and team members as well as visually review contracts, tee sheets, computer screens, spreadsheets, and other detailed information. - The employee may occasionally be required to lift, carry, push, or pull materials and supplies weighing up to 25 pounds. - Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. COMPENSATION The hourly pay range for this position is $22.00–$24.00 per hour. Actual starting pay will be determined based on factors such as relevant experience, golf and tournament knowledge, qualifications, skills, and other job-related considerations, consistent with applicable law. American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.