Golf Shop Retail Sales Associate

Golf Shop - Retail Sales Associate Club Location: Ocotillo Golf Club - Chandler, AZ Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. As a Pro Shop Attendant, you are at the heart of the golf experience welcoming guests, managing the flow of play, and delivering the kind of exceptional service that keeps players coming back. Every interaction is an opportunity to anticipate needs, create a connection, and elevate the experience for both members and guests. On the job: Guest Experience & Frontline Hospitality • Greet every member and guest with energy, warmth, and professionalism make them feel valued and appreciated from the moment they walk in • Assist with golfer check-in, ensuring a smooth and efficient arrival experience • Anticipate questions and offer proactive support from tee times and merchandise suggestions to course details and membership benefits • Create a welcoming retail environment by authentically engaging with guests and helping them find what they need • Actively promote Arcis memberships by confidently explaining benefits and encouraging participation Tee Sheet & Operational Coordination • Answer phone calls promptly and professionally, handling tee time requests, updates, and guest inquiries • Accurately manage the tee sheet to ensure smooth flow, efficient pairing of groups, and timely starts • Communicate regularly with Starters and Guest Services to maintain awareness of pace of play, player movement, and group coordination • Keep guests informed of daily course conditions, including cart path rules, maintenance updates, and weather-related changes Retail & Point-of-Sale Responsibilities • Use the POS system to check in golfers, collect green/cart fees, and complete merchandise sales • Promote and upsell merchandise through product knowledge and a genuine desire to enhance the guest experience • Maintain proper cash handling practices, including daily register setup, reconciliation, and closeout procedures • Assist with inventory management, restocking, tagging, and rotating merchandise as needed Pro Shop Appearance & Cleanliness • Maintain a clean, organized, and professional Golf Shop environment dusting, vacuuming, emptying trash, and ensuring merchandise is attractively displayed • Take ownership of the guest-facing space, ensuring it reflects the pride and standards of the facility • Report any maintenance issues or product shortages to management in a timely manner Team Collaboration & Support • Work closely with the Guest Services, Player Assistants and Management to ensure all departments are aligned in delivering exceptional service • Support golf operations by assisting with Starter duties when needed and helping manage first tee logistics • Perform other duties as assigned by the Head Golf Professional or Golf Operations Manager Team Member Lifestyle Perks! • Medical, mental health, dental and vision insurance • Life Insurance • Accident & Critical Illness Insurance • Pet Insurance • Paid time off • 401(k) plan and match • Holiday pay • Food & Beverage discounts throughout portfolio • Golf benefits • Employee assistance program • Career Growth • Flexible Schedules • Development Opportunities Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.