Food & Beverage Manager (Banquets)

About the position Summary: This position will be primarily responsible for the successful execution of events at the club as well as on-floor presence & management of a la carte operations as needed. Supervise banquet service personnel to ensure member and guest satisfaction through proper food and beverage service and presentation. Maximize the club’s profitability from the catering function. Responsibilities Oversee all aspects of event day-of operations including set-up, service and breakdown ensuring timely & efficient executionDevelop detailed plans for executing each event in conjunction with the club’s function committee (Food and Beverage Director, Executive Chef, Catering Chef, Special Events Manager, laundry staff and Housemen, as necessary)Supervise and lead banquet service staff during events to maintain service excellence and timing.Check BEO’s against actual room set-up; and inspect finished arrangementsIn coordination with the F&B Managers and the F&B Director, responsible for selection of front of house staff, including management of all necessary paperwork.Act as the main point of contact on the event floor addressing staff and guest needs, guest inquiries, and last-minute adjustmentsCreate run-down sheets and hold pre-function meeting with event staff to ensure smooth, efficient service; assign server stations and coordinate the timing of coursesEnsure all functions are properly staffed as well as assisting with banquet staffing, scheduling, hiring & trainingHire, train, supervise and evaluate banquet service staffConduct ongoing training in addition to creating and/or updating banquet training manualEnsure all banquet staff meet all uniform & grooming standardsEnsure the security of valuables (club’s, guests’ and members’ property) during catered eventsHandle member and guest complaintsCritique functions to determine future needs and to implement necessary changes for increased quality and profitability including creating notes for the file following eventsEnsure all appropriate charges are billed correctly to each event and forwarded to Special Events Manager or submit billing through POS promptly following eventMonitors performance against budgets; recommends corrective actions as necessary to help ensure that budget goals are metAssumes Closing Manager and/or Manager on Duty (MOD) responsibilitiesCollaborate with culinary and bar teams to align service logistics with event needsServe as liaison between banquet service personnel and other staff members on the club’s function committeeEnsure the neatness, cleanliness and safety of all banquet areasOversee the organization of event related items and storage areasAct as point of contact with vendors, deliveries and installationsEnsures proper inventory of all banquet service equipment and supplies to meet required needsRegularly inspect all front- and back-of-the-house service areas and equipment to ensure that sanitation, safety, energy management, preventive maintenance and other standards for the department are metSet-up & operate club audio/visual systems as neededTrack new products and trends in food service and catering applicable to the clubPerform other tasks as requested by the Special Events Manager and Food and Beverage DirectorRequirements A high school education or equivalent is required, with a four-year college degree preferred.2+ years related experience in a high-end private club or hotel operation.Strong interpersonal and communication skills, both written and verbal.Must display excellent personnel management and member service skills along with a passion for the service industry.Good judgment and sound decision-making skills, resolving problems in a timely manner.Detail oriented with the ability to exercise good time management skills.Ability to delegate, supervise employees, and provide feedback to improve performance.Strong computer skills required: Microsoft Word, Excel, Outlook.Jonas Club software knowledge preferred.Candidate must be available nights, weekends, and holidays.Nice-to-haves Jonas Club software knowledge preferred.