Specialist Golf Professional

Overview Position Summary Reporting to the Sales and Service Manager, a STUDIO Fitting Specialist is responsible for engaging with every customer to provide world-class service, building lasting relationships that encourage repeat business. Key duties include achieving KPIs, such as sales targets, sales per hour, and booking percentages, while proactively growing the client base and maintaining a fully booked schedule. The position also involves assisting with front-end operations, ensuring the STUDIO area is visually appealing and operational, and providing expert knowledge on products and services. Additionally, the role requires executing club fittings, staying updated on promotions, and providing consistent feedback to improve the customer experience. Key Responsibilities: Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back. Achieving key performance indicators (KPIs), including meeting or exceeding sales targets, meeting optimal sales per hour, and ensuring high booking percentage to drive overall business performance. Proactively grow your business by attracting new clients, fostering long-term relationships, and consistently keeping your schedule fully booked to maximize revenue. Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. Assist in keeping the STUDIO area (Simulators, Components Drawer, & Putting Green) merchandise standards at a premiere visual level to drive sales and the Customer experience. Maintain a brand-agnostic approach during the fitting process, focusing solely on selecting the best equipment tailored to each customer's unique needs and performance goals, regardless of brand. Ensure all STUDIO area equipment and supplies are always maintained and operational. Maintaining the