The Golf Shop Attendant is a critical part of the customer service experience and plays an essential role in customer engagement and for ensuring accurate customer transactions. Excellent delivery of friendly and outgoing customer interaction is critical to this role and sets the tone for our customers’ day!
The responsibilities of this job include but are not limited to the following:
Positively interact with guests to ensure their visit is a first class experience from the time of arrival, throughout their golfing experience. Be an ambassador for the golf property at all times.Process golf fees, merchandise, and concession transactions utilizing the point of sale software, handling cash and processing credit card transactions, as well as reconciling daily close-outs.Actively engage with customers on a daily basis with the goal of accurately collecting every customer’s profile data such as their name, phone number, zip code, and e-mail address. This also includes ensuring all repeat customer transactions are accounted for and that their data is up-to-date and accurate.Be available to work morning, afternoon, or evening shifts performing both opening and closing duties utilizing provided operational checklists.Assist with answering the phone for assisting customers with the reservation of tee times, answering questions, etc.; maintaining professional and pleasant telephone manners at all times.Be knowledgeable with the merchandise for sale in the golf shop. Acknowledge and when necessary assist customers who are browsing the golf shop retail area with suggestive selling and answering questions.Handle any customer inquiries and/or complaints in a professional and timely manner. Report all complaints to the Head Golf Professional.Assist the Head Golf Professional with supervising and engaging with the Guest Service Attendant staff on a daily basis while on duty.Work with and assist the Head Golf Professional to ensure that the golf car fleet, clubhouse grounds, and main clubhouse facilities are consistently clean and free of any unsightly trash or clutter.Work with the Head Golf Professional Staff to constantly monitor the tee sheet to ensure maximum utilization of each day’s business.Keep golfers adequately informed of the activities on the golf product and encourage their participation when necessary.Be aware of golf course maintenance programs and course conditions on a daily basis.Develop dialogue with customers concerning their playing habits at other golf courses. Note and report customer likes and dislikes with the golf course product to the Head Golf Professional.Coordinate and communicate regularly with the Head Golf Professional on all pertinent matters.Coordinate with and assist the Beverage Cart Attendants with stocking, restocking, and reconciling inventory and beverage cart transactions.The Golf Shop Attendant reports directly to:
The Head Golf ProfessionalRequired On-the-Job Physical Work:
Assisting the other golf shop staff and beverage cart staff with lifting cases of water, soft drinks, and beerAssisting the golf shop staff and beverage cart staff with stocking and restocking inventory and supplies. This includes bending over to stock cart and retrieve itemsHauling and replenishing ice when necessaryEnduring hot and cold weather temperaturesSitting in and driving a motorized vehicle over uneven terrainStanding on hard surfacesKneeling, reaching and twisting to stock or retrieve itemsEmployment standards:
Minimum of two years of previous service-oriented or hospitality industry experience strongly preferredTexas Alcoholic Beverage Commission (TABC) Certification requiredMust have an outgoing personality and be customer service orientedExcellent computer skills requiredMust be at least 18 years of age with a valid driver’s licenseMust be available to work weekdays, weekend days, and holidaysExcellent oral communication skills a necessityMust have a high School diploma or equivalentBenefit Conditions:
Waiting period may applyOnly full-time employees eligibleThis Company Describes Its Culture as:
Detail-oriented -- quality and precision-focusedStable -- traditional, stable, strong processesPeople-oriented -- supportive and fairness-focusedTeam-oriented -- cooperative and collaborativePay Frequency:
Bi weekly or Twice monthlyWork Includes
EveningsWeekendsHolidaysPaid Training:
YesPay frequency:
Every other weekManagement:
Store ManagerAssistant ManagerShifts announced:
WeeklyEmployees working per shift:
5 or fewerThis Job Is:
Open to applicants who do not have a college diplomaWork Remotely
NoThis Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneousPeople-oriented -- enjoys interacting with people and working on group projectsHigh stress tolerance -- thrives in a high-pressure environmentJob Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:
10 hour shift8 hour shiftHolidaysMonday to FridayOvertimeWeekends as neededExperience:
Customer Service: 1 year (Preferred)Work Location: In person