Assistant Golf Professional- Seasonal

OUTSIDE OPERATIONS PROFESSIONAL The Ford Field & River Club

JOB SUMMARY

The Outside Operations Professional leads the outside operations team in delivering exceptional, personalized service at a premier private club. This position is responsible for creating a welcoming and seamless golf experience for members and guests, from arrival through departure. Success requires anticipating needs, maintaining immaculate facilities and equipment, and developing a team that consistently reflects The Ford’s standards of hospitality, professionalism, and attention to detail.

ESSENTIAL FUNCTIONS

- Lead by example in providing attentive, discreet, and personalized service, recognizing members and guests by name whenever possible.

- Supervise and train the outside operations team, establishing clear service expectations and ensuring consistent execution throughout the day.

- Coordinate daily responsibilities with the Golf Professional Staff, reviewing the tee sheet, anticipated activity, special requests, and event needs.

- Welcome members and guests upon arrival, promptly assisting with golf bags and coordinating their transition to the practice facility or first tee.

- Ensure golf carts are thoroughly cleaned, properly stocked, and neatly staged before play, with attention to presentation and individual preferences.

- Maintain an exceptional practice facility by preparing hitting stations, replenishing golf balls, and keeping all practice areas clean, organized, and ready for use.

- Provide thorough club cleaning before and after play, ensuring bags and equipment are handled carefully and returned to the appropriate location.

- Anticipate loading and unloading needs so members and guests receive prompt assistance without having to request it.

- Monitor the tee sheet and communicate regularly with the Golf Shop to ensure timely preparation and a smooth flow of play.

- Maintain immaculate, orderly, and well-stocked bag storage, cart storage, caddie, and work areas.

- Oversee daily opening and closing procedures, including range collection, equipment cleaning, cart charging, and secure storage.

- Address service concerns promptly and professionally, involving the Golf Professional Staff when additional assistance is needed.

ADDITIONAL RESPONSIBILITIES

- Uphold The Ford’s standards of excellence through professional conduct, polished appearance, respectful communication, and a positive attitude.

- Build relationships with members and guests while respecting their privacy and maintaining appropriate discretion.

- Promote a team culture centered on hospitality, accountability, initiative, and pride in service.

- Assist with tournament preparation, special events, and other club activities as directed.

- Follow all departmental and club policies, safety procedures, and equipment operating guidelines.

- Support other departments and perform additional related duties as needed.

KNOWLEDGE, SKILLS AND QUALIFICATIONS

- A strong commitment to exceptional hospitality and personalized service in a private club environment.

- A friendly, outgoing, and composed manner, with the ability to engage comfortably and professionally with members and guests.

- Previous golf operations or hospitality experience preferred, particularly in a high-service private club or luxury resort setting.

- Leadership skills and the ability to train, motivate, and hold team members accountable to established standards.

- Strong attention to detail, organizational skills, and the ability to anticipate needs and manage competing priorities.

- Excellent communication skills and a consistently professional appearance.

- A willingness to learn member preferences, golf operations procedures, and the standards of the Club.

- The ability to follow written and verbal instructions and exercise sound judgment.

- A valid driver’s license and the ability to operate golf carts safely.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position requires extended periods of standing and walking, along with frequent bending, stooping, pushing, pulling, and handling golf bags and equipment. Must be able to lift and carry up to 25 pounds regularly and up to 50 pounds occasionally. Must be able to safely operate golf carts, communicate effectively in an active outdoor environment, and work in varying weather conditions. A flexible schedule is required, including early mornings, evenings, weekends, and holidays.