About the Role
Job TitleGolf Guest Services I-III (Depending on Experience)DepartmentGolfClassificationNon-Exempt; IntermittentGolf SeasonApril 1, 2026 – October 31, 2026Pay RangeGolf Guest Services I: $15.58/min - $17.14/mid - $18.70/maxGolf Guest Services II: $17.32/min - $19.06/mid - $20.79/maxGolf Guest Services III: $19.14/min - $21.11/mid - $23.08/maxPosition SummaryThis intermittent role focuses on delivering exceptional customer service while supporting daily golf operations. Guest Services staff serve as the first and last point of contact for golfers, helping to create a welcoming and positive experience. This position plays a key role in the success of the Golf Department by maintaining the driving range and practice facilities, overseeing golf cart operations, assisting with rental club management, performing custodial duties throughout the clubhouse and property, and supporting tournament and event operations.SupervisionThis position reports directly to the Golf Managers and the Golf Professional staff. In their absence, direction will be provided by the Golf Pro Shop staff for all Golf Guest Services personnel.Essential Job FunctionsTeamwork & Attitude – Demonstrates self-motivation and contributes positively as part of a fun and energetic team.Guest Services – Welcomes and assists all visitors to the Aspen Golf Club in a professional manner. Offers genuine and professional assistance to every guest before and after each round.Golf Cart & Range Operations – Independently arranges and organizes golf cart staging and driving range areas in a timely and professional manner. Safely and professionally washes, details, stages, and charges golf carts daily. Safely and professionally picks up, washes, details, and stages range balls daily.Qualifications & Requirements – Possesses basic golf knowledge and understands golf operations (preferred).City Organizational Values – Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Other duties as assigned.Core CompetenciesService: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities, and challenges.Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.Team Building: Works to build and maintain high performing teams to includes appreciating differences and reinforcing a sense of belonging.Accountability & Trust: Follows through on commitments, takes responsibility for outcomes, and values relationships.Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems and considers solutions.Business Acumen: Demonstrates understanding of business processes, objectives, and goals.Golf Expertise: Knowledge of the materials and methods used in golf course upkeep and construction.Safety: Knowledge of safety policies, procedures, and strategies relevant to the Golf Department.Minimum Requirements Education: High School Diploma or GED equivalent, but not required.Experience: Golf course experience is preferred but not required. Customer service and teamwork experience in…