General Manager/COO Radley Run Country Club

General Manager/Chief Operating Officer Profile RADLEY RUN COUNTRY CLUB WEST CHESTER, PA GENERAL MANAGER/CHIEF OPERATING OFFICER OPPORTUNITY AT RADLEY RUN COUNTRY CLUB Radley Run Country Club (RRCC) is seeking a proven and highly capable club leader to be their next General Manager/Chief Operating Officer (GM/COO) during a pivotal time in the club's evolution. The candidate must embody and demonstrate a confident hospitality leadership style that promotes a positive culture with an emphasis on financial management skills, organizational optimization, process and procedure development while maintaining the highest levels of member satisfaction and retention. Click here to view a brief video about this opportunity. About Radley Run Country Club Radley Run Country Club, located in West Chester, Pennsylvania, in the scenic Brandywine Valley, was founded in 1965 as a family-oriented private club. The property boasts deep historical roots: the land traces back to English settlers William Penn and Samuel Painter in the early 1700s, with ties to the Battle of Brandywine during the Revolutionary War. The 18-hole championship golf course, designed by English architect Alfred Tull, opened on July 4, 1965, and is known as a “hidden gem” with rolling terrain, ponds, and a meandering stream that adds challenge and beauty. The club offers diverse amenities centered on recreation, dining, and social engagement for all ages. Golf enthusiasts enjoy the championship course along with practice facilities, while racquets sports feature four Har-Tru tennis courts, four hard-surface tennis courts, platform (paddle) tennis courts, and pickleball options, supported by robust programming and instruction. Additional highlights include a swimming pool with sun terrace, and multiple dining venues including the modern 1777 Tavern. Additionally, the historic Mansion House hosts various bespoke events. Radley Run operates year-round with peak activity in the warmer months for golf, outdoor tennis, pool use, and summer events. Racquets facilities, including lighted and heated paddle courts, extend play across seasons, allowing competitive and recreational activity even in colder weather. The club emphasizes family programming, member events, and dining throughout the year so members can enjoy its pastoral setting and community atmosphere continuously. Radley Run Country Club By The Numbers Approximately 22,000 Rounds of Golf Annually230 Full Member Equivalent(FME), 228 Other categories$15,000 Initiation FeeApproximately $8M Gross VolumeApproximately $4M Annual Dues VolumeApproximately $2M F&B VolumeApproximately $4.7M Gross Payroll9 Board Members, 3-year terms54 – Average Age of Membership RADLEY RUN COUNTRY CLUB WEB SITE: www.radleyruncountryclub.com General Manager/Chief Operating Officer – Position Overview The General Manager/Chief Operating Officer has broad responsibility for all aspects of operations at Radley Run Country Club, effectively managing all resources and reporting to the Board of Directors and the Club President. The GM/COO will lead all Department Heads and Managers. The GM/COO will indirectly supervise all employees of the club while promoting a positive, engaging, and highly competent service culture in all operations. The GM/COO is expected to be an interactive “thought partner” with the Board and Committees, working closely with both groups as collectively they make decisions and set strategic direction for the long-term well-being of the membership. The club requires a GM/COO that will bring strong financial acumen, organizational and operational expertise and a management style that will support the experienced and talented team. Membership retention and attraction is also critical to the health and growth of the club. The membership and staff appreciate transparency, honesty, and direct feedback from leadership. KEY ATTRIBUTES AND AREAS OF FOCUS The Successful GM/COO Will Have a solutions-based operating style.Exhibit superior communication skills, both interpersonal and written to effectively communicate with the membership and staff. Understand the importance of and can leverage web, and social media tools to communicate with all constituent groups.Demonstrate financial management experience with effective oversight of the annual operating budget.Possess a proactive operating style that promotes timely completion of tasks.Possess a leadership style that promotes staff and membership engagement that leads to attraction and retention of both.Possess and exhibit a sense of urgency when handling matters related to the club and membership. It is expected that this trait be instilled throughout the organization.Strong understanding of superb dining and other food and beverage experiences for the club members and guests.Evaluate current F&B operations and develop an operational plan to optimize member satisfaction. F&B operations are of utmost importance to the membership and meeting the majority of members’ expectations in this area is a critical success factorMaintain a continual visibility to members and staff as the face of the club.Possess strong leadership skills and a strategic approach to management in all areas of the club.Demonstrate an ability to access and proactively initiate processes and procedures in identified areas of the club operation.Show patience, observe, listen, ask questions, and learn about the culture and heritage of Radley Run Country Club and the surrounding community.Disciplined follow-up to complete team goals and objectives in a timely manner.Show an ability to effectively lead, mentor, and develop department heads and staff with a continued professional development plan.Demonstrate cultural development through good hiring, training, communication, and developing a strong teamwork ethic.Demonstrate an ability to build a strong board and committee relationship, working to create a strong bond and communication exchange of diplomatic openness. Duties And Responsibilities Financial Management Prepares annual operating plan and capital budgets and, after Board approval, manages and controls the operations to attain the desired results.Provides input to all department heads, professional staff, and key personnel, projecting and developing budgets, capital spending plans, fiscal controls, and operational guidelines.Installs controls and cost-effective procedures related to employee payroll, purchases, inventories, and supplies.Maintains an up-to-date management information system that can be counted on for timely and accurate information for all parts of the club.Actively looks for efficiency opportunities in all areas of operations. Employee Relations Creates and emphasizes a “one team” culture with all department heads and staff.Acts as a mentor and developer of professional talent with the staff.Initiates employment programs and recruitment efforts that result in the club being viewed as a sought-after place to work, especially for wait staff and entry-level employees.Interacts with department managers according to the appraisal, discipline, and/or discharge, of any employee.Provides for the training and further development of all department heads and other personnel. Creates an environment of true team spirit among the staff.Ensures that a positive and healthy working environment exists throughout the club, one that is free of safety risks and all forms of employee harassment. Member Services Gets to know the members, their families, and their desires.Provides quality leadership and a positive upbeat image for the Club and its amenities. Leads with the dictate to provide members with premier service in casual and fine dining, recreational excellence, quality products, and an exciting calendar of club events. Maintains detailed records of events.Apply best practices in club organizational management providing processes and procedures in identified areas.Plans his/her work schedule to be personally visible and readily accessible to members and their guests at the right times and in the right places.Assures the smooth, efficient daily operation of the club to provide the members and guests with an environment of excellence in hospitality.Oversees a top-rated food and beverage operation, with appealing menus, properly priced, and featuring exemplary service.Addresses and resolves member complaints and suggestions, in such areas as general service, athletic programs, employee attitude, maintenance, and cosmetic appearance of the facility. Candidate Qualifications A minimum of 5 years of verifiable, progressive leadership and management experience in an active, private member-focused club environment or an equivalent combination of related education and experience.A career track that demonstrates a record of tenure and commitment to previous employers, and that career moves were for enhancement of skills and experiences as opposed to ‘unplanned’ career changes.Strong general leadership skills with verifiable strengths in team development, financial performance, diverse recreational amenity management (golf, tennis, family activities, and others are especially desirable), quality food and beverage programming, exceptional member/guest service programming, strategic planning, project management, and most importantly the ability to consistently define and achieve goals and objectives. Educational And Certification Qualifications A Degree is highly desirable, preferably in Hospitality Management or Business.In lieu of the degree, substantial private club or hospitality experience will be considered.Certified Club Manager (CCM) designation is preferred but not required. EMPLOYMENT ELIGIBILITY VERIFICATION In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Salary And Benefits Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package including Professional Dues and Education expenses for CMAA and PGA members. Instructions On How To Apply Please upload your resume and cover letter, in that order, using the link below. You should have your documents fully prepared to be attached when prompted for them during the online application process. Please be sure your image is not present on your resume or cover letter; that should be used on your LinkedIn Profile. Prepare a thoughtful cover letter addressed to Radley Run Country Club Search Committee/Mr. Alec Breker, President, and clearly articulate your alignment with this role and why you want to be considered for this position at this stage of your career, and why RRCC and the West Chester area will be beneficial to you, your family, your career, and the Club if selected. You must apply for this role as soon as possible but no later than Friday, August 14, 2026. Candidate selections will occur in late August with interviews in early September and second interviews a short time later. The candidate will expect to assume responsibilities role as soon as reasonable notice is given to a current employer following selection. IMPORTANT: Save your resume and letter in the following manner: “Last Name, First Name Resume” & “Last Name, First Name Cover Letter – Radley Run Country Club ” (These documents should be in Word or PDF format) Note: Once you complete the application process for this search, you are not able to go back in and add additional documents. If you have any questions, please email Holly Weiss: holly@kkandw.com Lead Search Executives Sam Lindsley Search & Consulting Executive, KOPPLIN KUEBLER & WALLACE O: (833) KKW-HIRE, ext. 712 M: (216) 509-2250 sam@kkandw.com Thomas B. Wallace III, CCM, CCE, ECM Partner, KOPPLIN KUEBLER & WALLACE O: (833) KKW-HIRE, ext. 700 tom@kkandw.com To apply for this position click the link below. Apply for the Radley Run Country Club General Manager/COO position