2nd Assistant Golf Professional

Position Concept : The 2nd Assistant Golf Professional assists all Golf Professionals in the management of day-to-day golf operations of the facility.  The position is responsible for supervising and managing the day-to-day golf operations to a premier club experience. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers.

Specific areas of responsibility:

- Shop Assistants

- Tournaments

- Junior Golf

- Club Repair/Club Fitting

- Outside Services

- Group events/outings

Prioritized Keys to Successful Performance

- Team Leadership

- Member Services

- Golf Shop & Outside Services Management

- Tournament & Event Operations

- Tee Sheet Management

- Scheduling

Specific Responsibilities- include but are not limited to:

- Supervise and direct other golf operations staff in day-to-day operations. Including, Outside Services, Golf Shop Attendants, and Starters and Marshals.

- Ensure the highest level of services for our members.

- Assist the other Golf Professional with operational needs.

- Assist with golfer check-in and fee collection; control and manage play

- Assist with all opening and closing procedures

- Assist in managing facility tournament operations including weekly events

- Assist in tournament operations and weekly events including planning, pre-tournament contracts, post- tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up

- Work with the Player Development Team to execute clinics, lessons, and camps.

- Assist with men’s, women’s, and junior golf events and programs

- Assist in Player Development programs using PGA tools and resources

- Direct management of outside service staff to ensure the highest quality of customer service is achieved

- Assist in managing golf car operation, practice facility, and club storage service (as applicable)

- Ensure proper billing and charges for all members and events

- Conduct oneself in a professional manner and maintain a professional image at all times

- Assist with the administration of applicable staff via recordkeeping, work schedules, etc. in accordance with facility human resource policies

- Assist in coordinating golf activities with other departments

Knowledge, Skills and Traits

- Maintain PGA of America membership in good standing in an active classification

- Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program

- Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations

- Fundamental supervisory practices and principles

- Be a leader and mentor for other staff

- Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

- Strong organizational, planning and prioritization skills

- Self-motivated with desire to promote and market

- Service and customer focused attitude

- Experienced in written and oral business communications

- Remain up-to-date on customer relationship management tactics and strategies

- Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others

- Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database

- Maintain and promote a positive professional image within the community

- Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends

- Maintain a credible golf game and remain current on teaching innovations