Manager of Golf Operations

Position Summary

- The Golf Course Manager is responsible for the overall operation, leadership, and financial performance of a busy 18-hole public golf facility. This position oversees daily golf operations, customer service, staffing, golf shop operations, tournaments and events.

- The Golf Course Manager will coordinate with the food and beverage operations and facility maintenance to ensure an exceptional experience for guests while meeting revenue and operational goals.

- The Golf Course Manager serves as the face of the facility and is responsible for maintaining high standards of customer satisfaction, employee performance, safety, and course presentation.

Operations Management

- Direct and oversee all daily golf course operations.

- Direct and oversee all golf simulator operations.

- Ensure efficient management of tee times, pace of play, and player experience.

- Coordinate with the Golf Course Superintendent to maintain course conditions and appearance.

- Monitor facility cleanliness, safety, and operational readiness.

- Develop and implement operational policies and procedures.

Staff Leadership

- Recruit, hire, train, schedule, and supervise golf shop staff, outside services personnel, cart attendants, starters, marshals, and seasonal employees.

- Conduct employee performance evaluations.

- Foster a positive, professional, and customer-focused work environment.

- Ensure compliance with company policies and employment regulations.

Customer Service

- Maintain exceptional guest service standards.

- Respond professionally to customer concerns and resolve issues promptly.

- Build relationships with golfers, leagues, community groups, and local organizations.

- Promote a welcoming and enjoyable atmosphere for all guests.

Financial Management

- Assist in preparing and managing annual operating budgets.

- Monitor revenues, expenses, payroll, and inventory.

- Analyze financial performance and implement strategies to increase revenue and profitability.

- Oversee purchasing and inventory control for golf shop merchandise and operational supplies.

Golf Shop & Merchandising

- Manage retail operations, product selection, inventory, pricing, and sales.

- Ensure accurate operation of point-of-sale and tee sheet systems.

- Evaluate merchandise trends and customer preferences.

Tournaments, Outings & Events

- Coordinate and oversee golf tournaments, leagues, outings, and special events.

- Develop event packages and revenue-generating programs.

- Work closely with sponsors, organizers, and participants to ensure successful events.

Marketing & Business Development

- Assist with marketing initiatives, promotions, and social media campaigns.

- Foster community relationships to increase rounds, memberships, and event bookings.

- Identify opportunities to improve customer retention and grow business.

Safety & Compliance

- Maintain compliance with all federal, state, and local regulations.

- Ensure safe operation of golf carts, equipment, and facilities.

- Enforce course rules and safety practices.

Qualifications

Required

- Strong leadership and team management skills.

- Excellent customer service and communication abilities.

- Experience managing budgets and financial performance.

- Proficiency with golf management software and point-of-sale systems.

- Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred

- Bachelor’s degree in business administration, Hospitality Management, Recreation Management, or a related field.

- 3 to 5 years of management experience in golf, hospitality, recreation, or a related industry.

- PGA Membership or PGA Associate status.

- Experience managing public golf course operations.

- Knowledge of tournament administration and merchandising.