Director of Clubhouse Operations

DIRECTOR OF CLUBHOUSE OPERATIONS This full-time executive-level role is ideal for a skilled leader who possesses the systems, knowledge, and passion for creating extraordinary experiences for our members and their guests. Reporting directly to the General Manager/Chief Operating Officer, the Director of Clubhouse Operations serves as the executive leader responsible for all clubhouse operations, including food and beverage, member programming, front office reception, cottage accommodations, facilities, and the overall hospitality experience. This position provides strategic leadership, coaching, and oversight to four senior department leaders and is responsible for creating a culture of excellence that reflects the standards of the nation's finest private clubs and luxury hospitality properties. The Director leads and develops the Director of Food & Beverage, Executive Chef, Director of Member Programming & Guest Experience, and Director of Facilities Maintenance while establishing service standards, developing long-term operational vision, driving leadership development, and continually elevating the member dining and clubhouse experience. Personalized service, consistency, innovation, and attention to detail are expected to define every member interaction. This position is accountable for service quality, budgeting, financial performance, and operational excellence across all clubhouse functions, including food and beverage, housekeeping, front office reception, facilities, communications, and cottage accommodations. The Director also provides executive oversight of Clubhouse and Cottage capital improvement projects while serving as a key liaison to member committees, events, and Club communications. JOB KNOWLEDGE, CORE COMPETENCIES, AND EXPECTATIONS Ability to function as club’s general manager during his/her absence Knowledge of management requirements for food and beverage, housekeeping, engineering, maintenance and repair and security functions at the club Must demonstrate appropriate analytical skills, attention to detail, organizational and project management skills Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards Knowledge of and ability to perform required role in emergency situations EDUCATION AND/OR EXPERIENCE Bachelor’s degree from a four-year college or university is preferred but not mandatory Hospitality Management major preferred Member of Club Managers Association of America (CMAA) and other professional associations Attends conferences, workshops and meetings (e.g., CMAA’s World Conference and Club Business Expo and CMAA chapter meetings) to keep abreast of current information and developments in the field to enhance his or her value and quality of services to the members Six or more years of related experience with three or more years as a manager Substantial private club or hospitality industry experience with management and supervisory experience and progressive professional advancement Management of complex capital projects Experience working with volunteer committees AREAS OF RESPONSIBILITIES Provides executive leadership and strategic direction for all clubhouse operations, ensuring exceptional service, operational excellence, and financial performance. Leads, coaches, and develops the Director of Food & Beverage, Executive Chef, Director of Member Programming & Guest Experience, and Director of Facilities Maintenance while fostering collaboration, accountability, and professional growth. Champions a culture of hospitality that reflects the service standards of the nation's finest private clubs and luxury hospitality properties, where personalized service and attention to detail define every member interaction. Establishes the long-term vision for clubhouse operations by partnering with department leaders to develop operational standards, leadership training initiatives, service enhancements, and continuous improvement strategies. Regularly evaluates member feedback, operational performance, industry trends, and service standards to identify opportunities for innovation and enhance the overall member experience. Approves budgets, staffing and general operating procedures and other plans for the rooms, housekeeping, maintenance and repair and security departments; directs the work of department heads Monitors the budget and directs corrective action procedures as necessary to help assure that budget goals are attained Functions as an administrative link between departments Monitors internal cost control procedures Plans and coordinates training and professional development programs for himself or herself and club personnel Assists the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts, and budgets Monitors safety conditions and employees’ conformance with safety procedures; updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments Maintains contact with members and helps to assure maximum member satisfaction Receives and resolves complaints from club members, guests, and employees Assures that the club’s preventive maintenance and energy management programs and Master Plan are on schedule and in use Assists in the planning of facility improvements, remodeling, construction, and repair, and interacts with applicable club committees for this purpose Participates in ongoing facility inspections throughout the club to assure that cleanliness, maintenance, safety, and other standards are consistently attained Serves as an ad hoc member of appropriate club committees May serve as a departmental manager in that manager’s absence Attends management and staff meetings as scheduled Interacts with members answering questions, solving problems, overseeing services and cleanliness, and showing the club facilities to visitors Approves all entertainment in consultation with the Private Events Manager and others Serves as a club representative within the community Counsels with other managers and employees about employee grievances and complaints; directs problem correction where possible Monitors labor; evaluates scheduled and actual labor hours and costs Researches new products and develops an analysis of their costs and benefits Oversees all daily clubhouse operations through effective leadership of department directors and senior staff. Reviews all accidents and works with Security in completing accident reports Advises General Manager about the development and revision of club by-laws and policies; consistently enforces all policies Works with Human Resources Department staff to develop long-term staffing needs for the Clubhouse department Works with department heads to plan professional development programs for applicable staff Ensures that all legal requirements are consistently followed May perform clubhouse opening and closing duties, including those related to security Recruits for and manages the club’s internship program, responsible for management and operation of the employee dormitory Monitors employee dress codes and member dress codes as applicable Conducts leadership meetings and professional development sessions with department leaders to promote collaboration, accountability, and operational excellence. Completes other appropriate assignments made by the General Manager Birnam Wood Golf Club is an Equal Opportunity Employer and strictly prohibits discrimination against applicants or employees based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, military or veteran status, genetic information, or any other characteristic protected by applicable local, state, or federal law.