We-Ko-Pa Casino - Fine Dining Server

About the position

Under the direction of the Fine Dining Assistant General Manager, the Fine Dining Server delivers high-level service in the fine dining restaurant. The role includes selling and serving food, specialty cocktails, themed beverages, beer, wine, and spirits; performing tableside food and cocktail preparations; assisting with wine service; and maintaining a clean, organized station.

The server must be knowledgeable about the restaurant’s menus, ingredients, allergens, presentations, and beverage offerings, and may work in other casino and resort outlets as business demands. The role promotes the We-Ko-Pa-Way Service Culture and aims to provide an exceptional dining experience.\n\nThe position is regular part-time, non-exempt, and scheduled for 25 hours per week. The listed salary is \$10.00.

Responsibilities

Provide exceptional service to internal and external guests in accordance with We-Ko-Pa Way Service Standards.Upsell specialty cocktails, wine, beer, spirits, and menu items, and explain menu ingredients to guests.Perform opening and closing side work, including preparing or ordering restaurant needs in line with brand standards.Ensure order accuracy, correct seat positions, precise delivery, synchronized course service, and accurate food running.Maintain tables, service stations, the dining room, and patio in a clean and organized condition.Perform tableside food and cocktail service while following safety and brand standards.Maintain consistency in cocktails, wine, and beer service.Assist with daily inventory and maintain accurate on-hand products and ingredients for service stations, including coffee, tea, and non-alcoholic beverages.Address guest concerns related to food, beverages, or service and use available resources to support guest satisfaction.Work on the floor with a hands-on approach to guest service.Follow health and safety guidelines and health department standards.Maintain a current Food Handler Card and complete and maintain DRAM certification or another state-recognized alcohol-safety certification.Complete specialty restaurant training and follow restaurant-specific training and standard operating procedures.Assist with banquet and catering events.Help ensure restaurant menus are accurate and clean.Perform other related duties as required by the department.Requirements

Three years of experience as a fine dining server in an à la carte restaurant.Extensive knowledge of beer, liquor, and wine.Ability to execute high-end service at a 4-diamond level daily.Strong communication skills and a passion for hospitality.Self-motivated with attention to detail.Current Food Handler Card.Ability to complete and maintain DRAM certification or certification from another state-recognized alcohol-safety training institution.Ability to obtain and maintain a State/Tribal License, including an extensive background check.Ability to lift more than 50 pounds and push or pull 100 pounds.Nice-to-haves

Experience in 4- or 5-diamond restaurant service, as a captain, or as a bartender.Level 1 wine certification from the Court of Master Sommeliers.Level 1 Certified Beer Server certification from the Cicerone program.Knowledge of beverage operations.Experience at a 4-diamond resort or casino.