FOH F&B Manager

<p>Position Summary</p> <p>The Front of House Manager/Assistant General Manager/Event Coordinator/Maître d’ leads all front-of-house operations, including dining, bar, banquets, member events, and service staff. This hands-on “player-coach” balances administrative duties with direct floor supervision while supporting the General Manager.</p> <p>This position is responsible for exceptional member service, operational excellence, successful events, staff development, and financial accountability. In the General Manager’s absence, this individual oversees daily clubhouse operations.</p> <p>Essential Responsibilities Leadership & Club Operations</p> <ul> <li>Direct daily dining room, bar, banquet, and member-service operations.</li> <li>Serve as Manager on Duty and act on behalf of the General Manager when needed.</li> <li>Conduct pre-shift meetings and communicate daily priorities.</li> <li>Promote a positive, professional, team-oriented workplace.</li> <li>Ensure compliance with club policies and standards for service, hospitality, cleanliness, and appearance.</li> </ul> <p>Member Experience</p> <ul> <li>Provide prompt, courteous, and exceptional service to every member and guest.</li> <li>Build strong member relationships through daily interaction and table visits.</li> <li>Resolve concerns quickly and professionally.</li> <li>Promote club events and encourage member participation.</li> <li>Support membership recruitment and retention through outstanding hospitality.</li> </ul> <p>Dining Room & Bar Operations</p> <ul> <li>Supervise servers, bartenders, hosts, banquet staff, and support personnel.</li> <li>Coordinate communication among the kitchen, dining room, and bar.</li> <li>Manage reservations, seating, wait lists, VIP needs, and special requests.</li> <li>Ensure compliance with alcohol-service laws and club policies.</li> <li>Monitor cleanliness, organization, ambiance, and readiness.</li> <li>Assist with service during peak periods and special events.</li> </ul> <p>Event Planning & Coordination</p> <ul> <li>Plan weddings, banquets, tournaments, meetings, social events, and private parties.</li> <li>Prepare Banquet Event Orders, contracts, invoices, and event documentation.</li> <li>Coordinate menus, room setup, décor, linens, audiovisual needs, timelines, staffing, and billing.</li> <li>Partner with the Executive Chef and service teams to ensure successful execution.</li> <li>Maintain the master event calendar and conduct post-event follow-up.</li> <li>Develop events that increase member engagement and revenue.</li> <li>Track event revenue, expenses, and profitability.</li> </ul> <p>Staff Leadership & Development</p> <ul> <li>Recruit, hire, onboard, schedule, train, and evaluate front-of-house employees.</li> <li>Monitor attendance, performance, and accountability.</li> <li>Provide ongoing coaching and leadership development.</li> <li>Maintain appropriate staffing while controlling labor costs.</li> </ul> <p>Inventory & Financial Management</p> <ul> <li>Conduct weekly liquor inventory and assist with beverage ordering.</li> <li>Monitor front-of-house supplies, purchasing, and operating expenses.</li> <li>Ensure accurate opening and closing procedures.</li> <li>Support food, beverage, labor, budget, and profitability goals.</li> </ul> <p>Administration & Reporting</p> <ul> <li>Maintain accurate event records and respond promptly to member inquiries.</li> <li>Assist the General Manager with operational planning and reporting.</li> <li>Prepare monthly Board of Directors reports covering event revenue, profitability, attendance, and upcoming events.</li> </ul> <p>Qualifications</p> <ul> <li>Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.</li> <li>Three to five years of country club, restaurant, hotel, hospitality, or event-management experience.</li> <li>Proven leadership, supervisory, customer-service, and conflict-resolution skills.</li> <li>Knowledge of dining, bar, banquet, and event operations.</li> <li>Experience with budgeting, scheduling, inventory, and labor management.</li> <li>Proficiency in Microsoft Office and event-management software preferred.</li> <li>Professional appearance and demeanor.</li> <li>Availability for evenings, weekends, holidays, tournaments, and special events.</li> </ul> <p>Key Competencies</p> <ul> <li>Leadership and team development</li> <li>Exceptional hospitality and member service</li> <li>Event planning and execution</li> <li>Fine-dining, banquet, and bar operations</li> <li>Communication and relationship building</li> <li>Organization, multitasking, and attention to detail</li> <li>Financial and inventory management</li> <li>Problem-solving, sound judgment, and conflict resolution</li> </ul> <p>Physical Requirements</p> <ul> <li>Ability to stand and walk for extended periods.</li> <li>Ability to lift up to 40 pounds.</li> <li>Ability to work indoors and outdoors in a fast-paced environment.</li> <li>Flexibility to work evenings, weekends, and holidays.</li> </ul> <p>Performance Expectations</p> <p>The successful candidate will:</p> <ul> <li>Deliver hospitality that consistently exceeds member expectations.</li> <li>Develop an engaged, accountable, and service-focused team.</li> <li>Execute dining service, tournaments, banquets, and events professionally.</li> <li>Maintain strong communication among members, staff, kitchen, bar, and management.</li> <li>Strengthen member relationships, participation, retention, and growth.</li> <li>Control labor, beverage, event, and operating costs.</li> <li>Ensure accurate event planning, billing, financial tracking, and Board reporting.</li> <li>Support the General Manager in achieving the club’s operational, financial, and membership goals.</li> <li>Demonstrate integrity, professionalism, accountability, and exceptional hospitality.</li> </ul> <p>Pay: $42,000.00 - $50,000.00 per year</p> <p>Benefits:</p> <ul> <li>401(k)</li> <li>Dental insurance</li> <li>Employee discount</li> <li>Health insurance</li> <li>Paid time off</li> <li>Paid training</li> <li>Vision insurance</li> </ul> <p>Work Location: In person</p>