Restaurant Service Manager

Description: The Restaurant Service Manager plays a key leadership role in delivering an exceptional dining experience for members and guests. This individual is highly visible on the floor, focused on training and developing service staff, maintaining elevated service standards, and building meaningful relationships with members. This position will report directly to the Food and Beverage Manager. This role requires a hands-on leader who leads by example, fosters professionalism, supports team success, and collaborates closely with all departments to ensure a seamless and high-quality member experience. Requirements: Key Responsibilities Service Leadership & Floor Presence Actively manage daily dining operations with a strong presence on the floor during service Ensure consistent execution of service standards and an elevated member experience Lead by example in professionalism, appearance, and hospitality Training & Staff Development Train, coach, and mentor front-of-house staff to uphold service excellence Develop ongoing training programs focused on service standards, product knowledge, and member engagement Provide real-time feedback and performance coaching to team members Member Experience & Relationship Building Build strong relationships with members by being visible, approachable, and engaged Anticipate member needs and resolve concerns promptly and professionally Create a welcoming, personalized dining experience that encourages repeat usage of Club amenities Team Support & Culture Foster a positive, team-oriented work environment rooted in accountability and professionalism Support staff during service by assisting where needed and ensuring smooth operations Reinforce a culture of ownership, where team members are empowered to solve problems and deliver solutions Operational Collaboration Work closely with the Food & Beverage Manager and other department leaders to ensure alignment in operations Communicate effectively with kitchen, events, and management teams to deliver seamless service Assist in scheduling, staffing, and maintaining proper service levels Standards & Professionalism Uphold all Club policies, service standards, and appearance guidelines Ensure cleanliness, organization, and readiness of all dining areas Maintain a calm, professional demeanor in a fast-paced environment Qualifications 3–5+ years of experience in restaurant or club service management Strong leadership, communication, and interpersonal skills Passion for hospitality and delivering exceptional guest/member experiences Proven ability to train, develop, and motivate a team Hands-on, team-first mentality with a willingness to be actively involved in service Ability to handle high-pressure situations with professionalism and composure What We’re Looking For A leader who thrives on the floor, not behind a desk Someone who values relationships as much as operations A coach and mentor who elevates the entire team A professional who takes pride in delivering a best-in-class member experience Compensation $63,000 Annually Full-Time Hours and Benefits 75% employee covered health Insurance 401k Paid-Time Off Employee Meals